FIT Operations Supervisor

About the job

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.

Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education: We prepare tomorrow’s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.

Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

Position Summary

The UNC Formerly Incarcerated Transition (FIT) Program is situated within the Department of Family Medicine at UNC Chapel Hill. The FIT Program is a partnership between UNC Family Medicine, the North Carolina Department of Adult Correction (DAC) (which administers the state prison system), Federally Qualified Health Centers, County Departments of Health, community-based organizations, and local reentry councils. The FIT Program coordinates with existing state and local resources to assist people coming out of incarceration with connections to essential health services. A specially trained Community Health Worker (CHW), with prior justice system involvement, acts as a peer navigator to connect to services.

FIT was designed to leverage existing community and statewide investments in reentry and address the absence of linkages to essential healthcare for people coming out of incarceration that suffer from chronic disease, mental illness, and/or substance use disorder. FIT is modeled on an evidence-based program developed by the Transitions Clinic Network (TCN), which has demonstrated reduced utilization of emergency services, hospitalizations, and days incarcerated. FIT CHWs are integrated into their local community health center and assist clients upon reentry in establishing care at a primary care medical home, and if needed, obtain mental health and substance use disorder treatment. CHWs also assist clients with all aspects of reentry including housing, job training, legal needs, education, transportation, life skills, and interactions with the justice system. The mission of the FIT Program is to empower community members upon their return from incarceration to become self-sufficient and to reach their health and wellness goals. Since its inception, FIT has taken on additional projects that align with the program’s mission to improve health outcomes and decrease recidivism for formerly incarcerated people.

In 2022, the FIT Program launched a pilot program, FIT Wellness, to provide integrated psychiatric and primary care services to individuals with serious mental illness (SMI) returning to the community following incarceration in Wake County. Following the success of the pilot, the state provided funding to continue the program in Wake County and expand FIT Wellness services to additional counties.

The Wake County FIT Operations Supervisor is a hybrid position responsible for the day-to-day operational management of Wake County FIT and FIT Wellness services. This position provides direct supervision to (currently five) Community Health Workers and oversees daily workflows, clinical operations, staff development, and implementation of program policies to ensure high-quality, patient-centered care. The position serves as the operational lead for Wake County FIT and FIT Wellness while working collaboratively with FIT Program leadership on quality improvement, program implementation, and operational planning.

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Required Qualifications, Competencies, and Experience

• Experience supervising employees and leading a team and familiarity of principles of human resource management.

• Experience communicating with diverse audiences and building relationships with a variety of partners and constituents.

• Candidate should demonstrate the capacity to manage multiple responsibilities of a confidential nature and exercise a high level of discretion and independent judgment.

• Candidates must exhibit vision and leadership qualities.

• Demonstrate strong time management skills and be able to prioritize timeliness in responding to internal and external partners.

Preferred Qualifications, Competencies, and Experience

• Independent clinical licensure (LCSW or LCSW-A) preferred or ability to obtain licensure if applicable.

• Knowledge and experience in health issues related to criminal legal system involvement highly preferred.

• Experience with client assessment, treatment planning, conducting interviews/investigations, advising/counseling clients, and participating in health promotion and health education activities.

• History of involvement with the criminal legal system.

• Experience with data management and continuous improvement.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.