Senior Business Operations Analyst

About the job

Job Description

Primary Function of Position

The Senior Business Operations Analyst plays a key role in supporting the strategy, planning, and day-to-day business operations of the IT organization. Working closely with the Senior Director of IT Strategy, Planning & Operations, this individual helps translate organizational priorities into coordinated activities, provides business analysis and operational insights, and ensures effective execution and follow-through.

The role combines business operations, analytical responsibilities, and coordination of key IT management processes. The successful candidate will be a proactive, highly organized professional who can independently manage operational activities, work across functional teams, and bring structure and discipline to a dynamic environment.

1. IT Business Operations & Planning

·         Coordinate planning timelines, consolidate inputs, track deliverables, and ensure timely completion of key activities.

·         Maintain visibility into IT priorities, operational commitments, and cross-functional dependencies.

·         Support business processes, operating procedures, and management practices that improve IT effectiveness.

·         Identify operational gaps and recommend improvements to simplify processes and increase efficiency.

2. Business Analysis, Financial Reporting & Insights

·         Develop and maintain operational dashboards, scorecards, and management reports.

·         Collect, consolidate, and analyze data across IT functions to identify trends, risks, and opportunities.

·         Partner with IT Finance to support budget tracking, forecasting, financial analysis, and investment reporting.

·         Prepare analyses, summaries, and recommendations to support management decisions.

·         Support tracking of operational KPIs, resource utilization, and value realization.

3. Leadership Meeting Management & Operational Coordination

·         Plan and coordinate recurring IT management meetings, planning sessions, operational reviews, and governance forums.

·         Develop agendas, coordinate meeting materials, and ensure participants are prepared.

·         Facilitate routine operational meetings as appropriate, keeping discussions focused on objectives and next steps.

·         Capture meeting notes, decisions, action items, and ownership assignments.

·         Maintain action and decision logs; proactively follow up with owners and track commitments through completion.

·         Identify overdue actions, unresolved issues, and dependencies requiring attention or escalation.

·         Establish consistent meeting management and follow-up practices to improve accountability.

4. Strategic Initiatives & Program Coordination

·         Support cross-functional IT initiatives, including enterprise AI and other strategic programs.

·         Maintain integrated views of milestones, deliverables, risks, dependencies, and progress.

·         Coordinate updates with project and functional owners and consolidate information for management reviews.

·         Track commitments and identify issues that could affect timelines or outcomes.

·         Support portfolio management, governance activities, and continuous improvement initiatives.

5. Management Communications & Reporting

·         Develop management presentations, business updates, briefing materials, and operational reports.

·         Synthesize stakeholder information into concise summaries of progress, issues, and required actions.

·         Maintain reporting calendars and coordinate timely submission of updates and materials.

·         Support IT communications, town hall materials, and organizational updates.

·         Ensure consistent documentation, reporting formats, and communication of operational information.

6. Process Improvement, Automation & AI Enablement

·         Identify opportunities to streamline recurring operational activities, reporting, and coordination.

·         Leverage AI, automation, and analytical tools to improve productivity and information synthesis.

·         Develop standardized templates, dashboards, trackers, and workflows to reduce manual effort.

·         Support implementation and adoption of new operational tools and processes.

·         Help establish scalable ways of working across IT.