Casino Services Shift Manager

About the job

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

Position is open until filled

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members

• Discounted Casino bus tickets

• Discounted RTD EcoPass

• Hot meal served by the Leadership Team once a month

• 20% discount for Starbucks, Ara Spa, and all food outlets

• 100% Colorado Gaming License reimbursement after 90 days of employment

• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services

• Education reimbursement program and Annual Scholarship Program

• Career development opportunities

Responsibilities include:

• Oversee all cage operations during assigned shifts, ensuring accuracy, efficiency, and compliance with all internal controls and regulatory requirements

• Lead, coach, and develop Cage Cashiers, Lead Cashiers, and Lead Main Bankers to drive performance and operational consistency

• Ensure proper execution of all financial transactions, including high-value and complex activities requiring management oversight

• Monitor cage activity to safeguard company assets and ensure adherence to security and audit standards

• Ensure compliance with all applicable regulations, including Title 31 requirements, and support audit readiness at all times

• Review and approve transactions, documentation, and reports within delegated authority levels

• Investigate and resolve discrepancies, operational issues, and guest concerns in a timely and professional manner

• Coordinate with internal departments to ensure seamless operations and regulatory alignment

• Oversee shift openings, closings, bankroll assignments, and reconciliation processes

• Analyze operational performance, identify opportunities for improvement, and implement corrective actions as needed

• Support staffing, scheduling, and workforce planning to meet operational demands

• Ensure a clean, secure, and compliant work environment in alignment with safety standards

• Uphold Ameristar service standards, policies, and procedures at all timesMaintain strict confidentiality of guest and financial information

BRING US YOUR BEST.

• Previous leadership experience in cage operations, banking, or financial services required

• Strong knowledge of gaming regulations, internal controls, and cage accounting practices

• Demonstrated leadership, coaching, and team development experience

• Advanced analytical, problem-solving, and decision-making skills

• Proficiency with cage systems, reporting tools, and operational metrics

• High attention to detail with the ability to oversee complex financial operations

• Ability to lead effectively in a fast-paced, high-pressure environment

• Must possess and maintain an active Colorado Support Gaming License in good standing, in compliance with all state regulatory requirements

• Work is performed in a dynamic casino environment overseeing multiple cage functions simultaneously

• Requires mobility throughout the cage and casino floor to monitor operations and support team members

• Responsible for high-value financial oversight in a highly regulated, surveillance-monitored setting

• Frequently handles complex, time-sensitive issues requiring immediate decision-making and leadership intervention

• Requires flexibility to work varied schedules, including nights, weekends, holidays, and peak operational periods

• High expectations for visibility, leadership presence, and responsiveness to both operational and guest needs

• Must maintain composure under pressure while managing staff, financial risk, and regulatory compliance

• Expected to reinforce a culture of accountability, service excellence, and continuous improvement

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$70,000 to $75,000 annually, based on experience