Part-Time Fulfillment & Support Specialist

About the job

Key Responsibilities:

• Pick, pack, and ship customer orders accurately and efficiently.
• Assist with product assembly, labeling, and packaging of CineStill-manufactured items according to production standards and SOPs.
• Support daily shipping operations, including preparing parcels for domestic and international delivery.
• Assist with inventory management tasks such as restocking and cycle counts, and work with the team to minimize discrepancies.
• Maintain a clean, organized, and efficient workspace, adhering to safety and organizational standards.
• Collaborate with team members to ensure quality, consistency, and timely completion of tasks and work together to improve processes and enhance customer experience.
• Assist in managing returns, exchanges, and damaged goods, ensuring prompt resolution for customers.
• Assist customers with their online store order-related questions (product recommendations, shipping, address holds, etc.).
• Recognize any recurring patterns from customer tickets and notify the Customer Service Lead.

Qualifications:

• 1-3 years of experience in retail, shipping, assembly, customer service, or warehouse operations, preferably in an e-commerce environment.
• Self-motivated and results-oriented, with the ability to thrive in a fast-paced and entrepreneurial environment.
• Strong organizational skills and attention to detail.
• Ability to lift and move packages up to 50 lbs.
• Excellent communication skills, both written and verbal.
• Problem-solving mindset with a proactive approach to overcoming challenges.
• Proficiency with Microsoft Office Suite (Excel, Word) is a plus.
• Familiarity with inventory management software and shipping platforms like ShipStation is a plus.
• Familiarity with communication and project management platforms (Slack and Notion) is a plus.
• Understanding of film photography products and a passion for analog photography is not required, but preferred.

Benefits:

• Discounts and mark-outs
• A dynamic and supportive company with passionate colleagues

CineStill offers a collaborative, fast-paced work environment with room for professional growth and development. If you’re passionate about what you do and want to be part of a growing company with exciting opportunities, we’d love to hear from you! Join us at CineStill and be part of a team that's shaping the future of analog photography. Apply today by submitting your resume and cover letter detailing your relevant experience and why you're excited about this opportunity.