Arch Energy Service Manager

About the job

Employment Type:   Full-Time

FSLA:  Salary/Exempt

Division:  Arch Energy

Department:  Arch Energy

Reports to:  Director of Operations-Arch Energy

Supervisory Duties: Yes

Salary Range: $125,000 - $160,000

Arch Energy is seeking a highly qualified and motivated Service and Small Project Manager to join our Building Intelligence Group. This individual will play a key role in delivering exceptional service for our building automation systems and small projects (under $300K), while driving customer satisfaction and ongoing growth across Arch Energy’s operations. This position requires a combination of technical expertise, leadership, and customer-facing communication skills. The ideal candidate will support both our field service team and construction group, fostering operational excellence and cultivating long-term client relationships.

Responsibilities / Essential Functions

• Manage and coordinate customer service work (remote and on-site) for building automation systems.

• Lead execution and site support for small building intelligence and EV infrastructure projects (under $300K), pending internal resource availability.

• Oversee project financial forecasting, labor tracking, and scheduling for current and pipeline projects.

• Support subcontractor installation efforts and ensure compliance with project scope and manufacturer specifications.

• Conduct project reviews, participate in meetings, and maintain communication with stakeholders.

• Review and approve service and small project subcontracts and related documentation.

• Respond to warranty and service calls and manage associated follow-up.

• Identify departmental needs and contribute to hiring processes, including interviews for service and construction roles.

• Communicate resource needs, project schedules, labor forecasting, and roadblocks to management.

• Provide training, mentorship, and support across service and construction departments.

• Collaborate closely with the business development team during bidding phases, offering technical support and best practices.

• Drive continuous improvement in customer satisfaction and internal team performance.

• Provide system design assistance, installation requirements, and on-site troubleshooting.

• Load and commission complex system programming and low-level device integration.

• Diagnose issues from system-level controllers to end devices (e.g., sensors, actuators).

• Perform calibration and testing with electronic test equipment.

• Interpret and review engineering submittals and verify wiring requirements.

• Install, configure, and demonstrate site-specific servers and IT systems.

• Support warranty and system validation in collaboration with the pre-purchase team.

• Provide technical assistance to the Building Intelligence team and client operators.

• Participate in site-specific owner/operator training as required.

• Assist in reviewing service opportunities tied to solar installation projects.

• Complete administrative tasks such as timesheets, expenses, service tickets, and site documentation.

• Maintain high standards for safety and ensure all safety protocols are followed.

• Must be able to climb ladders and access equipment in field environments.

Key Skills

• Strong leadership and team-building abilities.

• Excellent written and verbal communication skills.

• Strong time management and multitasking capabilities.

• High level of initiative and ability to work independently.

• Ability to build and maintain effective internal and external relationships.

• Strong computer skills and comfort with technical systems.

• Sound judgment and problem-solving under pressure.

• Commitment to employee and subcontractor safety.

• Ability to prioritize competing tasks and manage multiple projects simultaneously.

Required Experience

• Associate degree or higher in Electronics, HVAC, Computer Science, or a related technical field.

• 7–9 years of hands-on experience with building automation systems; Niagara systems preferred.

• Proficient in at least two of the following: Johnson Controls, ALC, Siemens, Distech.

• Solid technical understanding of HVAC and building automation systems.

• Experience in financial forecasting and labor planning for service and small project delivery.