Flooring Customer Service

About the job

Flooring Customer Service - South Salt Lake RC Willey is looking for a Customer Service Representative to join our Flooring Department. This role works closely with customers, contractors, and internal teams to ensure schedules, documentation, and customer concerns are handled accurately and efficiently. Schedule: Full-time, Monday through Saturday, 6:30 AM–3:00 PM, with Sundays and one additional weekday off each weekLocation: Carpet/Flooring Distribution Center (2301 South 300 West, South Salt Lake City, UT 84115)  Ready to Join the Team?RC Willey offers comprehensive, and exceptional benefits designed to keep you and your family healthy, including:Paid Time Off, start accruing from day one Medical, dental and vision insurance 7 paid holidays – plus, we’re closed every Sunday Generous employee discounts on merchandise Company medical clinicPaid parental leave to support your growing family Associate referral program Life insurance  401(k) with company match to build your financial future Wellness incentives  Annual profit-sharing incentive Career growth opportunities Tuition Reimbursement for continued learning A fun and supportive work environment – be part of a team that values collaboration, recognition, and a great workplace culture And more!   Key Responsibilities     Take calls from customers, contractors, and store associates, providing timely and professional support.Coordinate flooring installation and repair schedules with customers, contractors, and support teams.Prepare and print flooring contracts and assemble all required documentation for contractors’ scheduled installations.Address and resolve customer concerns related to flooring installation issues.Perform accurate data entry, document management, filing, and claims processing.All other duties as assignedSkills and Qualifications Excellent customer service, communication, and problem-solving skills.Ability to work effectively with customers, contractors, and internal teams while adapting communication style as needed.Strong organizational skills, attention to detail, and ability to prioritize and multitask.Proficient in Microsoft Word and Excel; typing speed of at least 45 WPM.Dependable, self-motivated, and able to work independently with minimal supervision.Strong teamwork, follow-through, and ability to meet daily goals.Spanish/English bilingual skills are a plus.To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen.