About the job

Manufacturing Systems Support Technician

Pay: $55,000–$65,000 annually

Schedule: 1st Shift

Job Type: Full-Time

Job Summary

We are seeking a Manufacturing Systems Support Technician to provide technical support for computer systems, manufacturing equipment, production workstations, and information technology within a manufacturing environment.

This position will help maintain hardware, software, network connectivity, manufacturing applications, and automated equipment to keep production running efficiently and minimize downtime.

The ideal candidate will have a background in IT, manufacturing systems, industrial technology, or automation and enjoy troubleshooting technical issues in a hands-on manufacturing environment.

Responsibilities

• Provide technical support for manufacturing systems, automated equipment, production workstations, barcode scanners, label printers, industrial PCs, and related equipment.

• Install, configure, maintain, and troubleshoot manufacturing software, operating systems, and hardware.

• Support Manufacturing Execution Systems (MES), Enterprise Resource Planning (ERP) systems, and production reporting applications.

• Respond to production support requests and resolve system issues affecting manufacturing operations.

• Troubleshoot network connectivity for manufacturing equipment, including switches, wireless devices, and industrial network components.

• Perform software updates, equipment replacements, system backups, and preventive maintenance.

• Work with Production, Engineering, Quality, and IT teams to resolve technical issues and improve system performance.

• Maintain documentation for system configurations, troubleshooting procedures, and equipment inventories.

• Assist with the implementation of new manufacturing technologies, equipment upgrades, and process improvements.

• Support data collection systems, handheld devices, printers, and automation interfaces.

• Escalate complex technical issues to Engineering, vendors, or senior IT personnel when necessary.

• Follow company safety, quality, cybersecurity, and regulatory standards.

Qualifications

• Associate degree in Information Technology, Computer Technology, Manufacturing Technology, Industrial Technology, or a related field, OR equivalent work experience.

• Experience supporting computer systems in a manufacturing or industrial environment.

• Experience with automated assembly processes, preferably in automotive manufacturing.

• Basic PLC troubleshooting and programming experience.

• Basic robotic troubleshooting and programming experience, including 3-axis and 6-axis robots.

• Knowledge of Windows operating systems and Microsoft Office/Microsoft 365.

• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Ethernet.

• Experience troubleshooting hardware, software, and peripheral devices.

• Strong analytical, troubleshooting, and problem-solving skills.

• Excellent communication and customer service skills.

Preferred Qualifications

• Experience supporting MES or ERP systems.

• Familiarity with industrial networking.

• Experience with PLCs and automation equipment.

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