Service Advisor

About the job

Acura Service Advisor

Acura of Highland Park | Highland Park, IL

Acura of Highland Park, part of the Murgado Automotive Group, is hiring an experienced, customer-focused Service Advisor to join our busy service department. This is a great opportunity for someone who enjoys helping customers, coordinating vehicle repairs, and working in a fast-paced dealership environment.

What You’ll Do

• Greet service customers promptly and professionally.

• Listen to customer concerns and accurately document vehicle service needs.

• Schedule service appointments and explain recommended maintenance or repairs.

• Provide clear estimates and communicate pricing with transparency.

• Coordinate with technicians to help ensure timely, quality service completion.

• Keep customers updated on repair status, timelines, and any additional service needs.

• Resolve customer questions or concerns with professionalism, empathy, and urgency.

• Follow up after service visits to support customer satisfaction and loyalty.

• Maintain accurate service records and customer notes in dealership systems.

What We’re Looking For

• Previous experience as an automotive Service Advisor or in a customer-facing service role preferred.

• Strong communication skills with the ability to build trust and rapport with customers.

• Basic understanding of automotive service, maintenance, and repair terminology.

• Excellent organization, follow-through, and attention to detail.

• Ability to multitask and stay composed in a fast-paced dealership environment.

• Comfort using computer systems and service department software.

• Commitment to delivering an excellent customer experience.

• Flexibility to work evenings or weekends as business needs require.

Why Join Us

• Competitive compensation with performance-based incentive opportunities.

• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.

• Ongoing training and development to help you grow your automotive career.

• Supportive, team-oriented environment within the Murgado Automotive Group.

• Opportunities for career growth and advancement.

Apply Today

If you are passionate about customer service and want to build your career with a respected Acura dealership, we encourage you to apply. Submit your resume today to be considered for the Acura Service Advisor position at Acura of Highland Park.

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\n$60,000 - $150,000 a year

\nMurgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.