Intern, Reservations (Summer 2027)

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

Join Delta Air Lines as a Reservations Intern and help shape the future of customer care.  You’ll work on high-impact projects that improve the servicing experiences for millions of customers while gaining hands-on experience in data analytics, process improvement, product management, or statistical modeling. While interning in Reservations you’ll gain:

• Real-world experience at a Fortune 100 company
• Experience presenting to an executive audience
• Mentorship and networking opportunities

What is Reservations?

Reservations serves as a key point of contact for our customers before, during, and after travel. This internship is a back-office role based at our General Offices (GO), where you’ll support our Customer Engagement Centers by providing behind-the-scenes support that helps improve the experience of both Delta customers and the agents who serve them.

Job Summary:

The Reservations Intern serves as an internal consultant, leading semester-long projects that support divisional strategies and goals. These initiatives often involve cross-functional collaboration to identify opportunities and recommend solutions that enhance both customer and employee experiences. Interns apply strong critical thinking and interpersonal skills to tasks such as:

• Resolving product and project issues and risks
• Performing extensive data collection and analysis
• Identifying process improvement opportunities

These large, complex projects may involve highly confidential material and carry moderate financial risk. The final project deliverable is a capstone presentation to division leaders highlighting lessons learned, impact made, and recommendations moving forward.

What you need to succeed (minimum qualifications)

• Must be currently pursuing a bachelor’s degree

• Must not be enrolled in any classes, either remote or on-campus, during the duration of the program

• Must be able to work 16 consecutive weeks

• Must be able to come into Corporate Headquarters in Atlanta 4 times per week

• Must be a strong team player, detail-oriented, and able to perform well under pressure

• Must convey a professional image to all levels of associates

• Must be proficient in Microsoft Office applications, including Excel, Outlook, and PowerPoint

• Must be willing to travel as required

• • Consistently prioritizes safety and security of self, others, and personal data. *
• • Embraces diverse people, thinking, and styles. *
• • Possesses a high school diploma, GED, or high school equivalency. *
• • Is at least 18 years of age and has authorization to work in the United States. *

What will give you a competitive edge (preferred qualifications)

• Experience in a previous corporate environment in a part-time or full-time capacity
• Completion of 60+ course hours by the start of the internship
• Strong written and verbal communication skills
• Technical skills, with an emphasis on SQL and at least one programming language
• Business skills such as business modeling, project management, or competitive analysis
• Completion of or current enrollment in database, basic programming, or user interface courses
• Knowledge of data visualization tools such as Power BI or Tableau
• Experience with simulation, modeling, and statistical analysis software

Delta Air Lines recognizes and values diversity. We are an equal opportunity employer.