Technology Business Services Consultant 5

About the job

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Technology Business Services Consultant in Charlotte, NC (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12 Months

Required Skills & Experience

• 7+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
• Experience building and operationalizing governance, operating models, and execution frameworks within large, complex organizations.
• Proven ability to establish repeatable processes, manage ongoing operations, and drive execution in rapidly evolving environments.
• Strong knowledge of technology change, portfolio governance, risk management, and organizational effectiveness.
• Experience creating executive communications, leadership reporting, and decision-support materials.
• Hands-on expertise using generative AI capabilities (Copilot, Cowork, and similar tools) to accelerate analysis, workflow development, process design, and business outcomes.
• Self-starter with the ability to work across functions, influence stakeholders, and deliver results with minimal oversight.
• Help build and operationalize governance, operating models, and execution frameworks for a newly established technology change and investment portfolio function.
• Develop and maintain an integrated change radar across technology initiatives, including near-term and long-term change, resiliency activities, data migrations, and other major technology schedules.
• Bring multiple schedules and sources of information together to create a consolidated view of technology change.
• Apply a risk and governance lens to planned technology activities to identify potential conflicts, dependencies, and areas requiring attention.
• Evaluate how simultaneous technology activities may interact. For example, identify situations where application changes or deployments could conflict with a planned resiliency test or data center migration.
• Establish repeatable processes and operating routines that allow the function to move from initial development into sustainable ongoing operations.
• Leverage knowledge of technology change management frameworks to inform governance and risk decisions without serving as the individual responsible for executing Change Management activities.
• Analyze portfolio and technology data to develop actionable insights and support leadership decision-making.
• Create executive-level presentations, reporting, and decision-support materials that translate complex information into clear leadership insights.
• Partner across technology and business functions to establish governance, influence stakeholders, and drive execution.
• Use generative AI tools, including Copilot, Cowork, and similar capabilities, to support analysis, prompting, workflow development, process design, and business outcomes.
• Support broader technology strategy, portfolio governance, organizational effectiveness, and solution delivery activities as the function evolves.
• Demonstrated ability to establish repeatable processes and manage ongoing operations in rapidly evolving or ambiguous environments.
• Working knowledge of technology change management frameworks, including how technology changes, deployments, and other major initiatives are governed.
• Strong understanding of risk management and the ability to use data and portfolio information to identify technology-related risks and dependencies.
• Experience performing complex data analysis and translating information into business or technology insights.
• Strong executive communication and reporting capabilities with experience preparing high-level leadership presentations and decision-support materials.
• Excellent written and verbal communication skills.
• Hands-on familiarity with generative AI, particularly prompting and using tools such as Copilot to accelerate analysis, workflow development, and process design.
• Ability to work independently, navigate ambiguity, influence stakeholders across functions, and deliver with minimal oversight.
• Strong skills with Microsoft Office tools, particularly Excel, Word, and PowerPoint.

Desired Skills & Experience

• Experience working within financial services or another large, highly complex organization.
• Previous experience within a technology organization, particularly technology strategy, technology governance, portfolio management, command center, or technology risk functions.
• Technical or engineering experience that provides a strong understanding of technology environments is beneficial but is not required to be a hands-on engineer.
• Experience with JIRA and Confluence.
• Experience with Business Intelligence and reporting tools or functions.
• Experience supporting solution delivery and organizational effectiveness initiatives.

What You Will Be Doing

• Consult as an expert to develop or influence initiatives and resources for highly complex business and technical needs across Technology Business Services Consulting.
• Consult on the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, and advanced analytical and inductive thinking.
• Provide expertise to client senior leadership on innovative Technology Business Services Consulting business solutions.
• Strategically engage with client personnel.