Member Billing Representative - Wellness Center | Full-Time

About the job

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift:

Day (United States of America)

Scheduled Weekly Hours:

32

Compensation:

Salary Range: $16.00 - $25.50

Union Position:

No

Department Details

Schedule: Weekday daytime hours, 32 hours per week, flexible scheduling!

Summary

Membership Billing Representative is responsible for handling billing and collections processes for all Sanford Sports Wellness Center locations.

Job Description

This individual will be responsible for managing accounts, reconciliations, and reporting, as well as overseeing member accounts to prevent billing issues. The job involves ensuring accurate categorization and charges for new and existing members, tracking attrition, and collecting overdue accounts. A courteous, confidential approach to member interactions are essential, along with diligent follow-up.

Membership Billing Representative will be responsible for maintaining and managing our Wellness Center software and computer systems for membership. Additionally, they will provide training on membership software (CSI Software) to both current and new staff, and management, when appropriate. This role requires proficiency in the Network File System (NFS) and the efficient operation of office equipment collaborate with external vendors to ensure optimal software functionality.

Needs to be a detail-oriented individual with excellent communication skills for both internal teams and facility members. Excellence in managing membership and third-party reimbursement processes, addressing inquiries, and occasionally assisting members directly via in-person or over the phone. This role also involves collaborating with leaders, acting as a point of contact and interim supervisor in leadership's absence, and providing training and ongoing education to staff.

This individual should be well-versed in billing practices and proficient in banking and accounting functions. This role requires self-direction, a high level of accountability with minimal supervision, and accurate attention to detail in data analysis. Required to demonstrate professionalism and courteousness in customer interactions, apply effective problem-solving techniques, and be adaptable to variable work schedules and assignments. Additionally, other duties may be assigned, including mentoring new staff.

Qualifications

Minimum of associate degree required. Bachelor’s degree preferred.

Minimum of two years’ applicable work experience required. Experience in business or accounting required.

Based on facility needs, may require Basic Life Support (BLS) certification and formal training on LifePak 250. If not obtained at time of hire, will be formally trained.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.