PBX Operator

About the job

Provide guests with information on hotel facilities and services, local directions, and emergency, safety, and security procedures, etc. Promote team work and quality service through daily communications and coordination with other departments.  Be aware and prepare for all in-house group meetings and VIP arrivals. Answer phone calls within prescribed time frame, respond to guest’s request in a professional manner and according to established scripts and standards, and dispatch services/resolution in accordance with established procedures. Ensure calls are logged and follow up with guests to ensure total guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Perform other duties as assigned.

Basic reading and writing plus six months experience as a phone/switchboard operator.  Must speak fluent English.  Other languages preferred. This job requires ability to perform the following: • Speak, listen, and use a keyboard to type or route messages, usually done while sitting down. Other: • Communication skills are utilized a significant amount of time when interacting with guests and employees.  • Reading and writing abilities are utilized often when completing departmental records/logs and taking messages for guests or hotel staff. • May be required to work nights, weekends, and/or holidays.

About Us

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Additional Information

• Job Identification: 169820
• Job Category: Hotel-Operations
• Posting Date: 2026-10-07
• Apply Before: 2026-11-07
• Job Schedule: Full time
• Locations: 9801 Carnegie Avenue, Cleveland, OH, 44106, US ()
• Hiring Salary: USD 18.00 - 18.00