OSPM QA/Testing Manager

About the job

The Division of Integrated Healthcare of the Department of Health and Human Services is hiring a Quality Manager for the Office of Systems and Project Management (OSPM). The Quality Manager oversees up to 18 PRISM Testing Specialist/ Senior Business Analysts and 2 Health Program Managers/Assistant Managers while providing training and direction and system quality oversight for the team and vendor testing/QA activities. The Quality Manager is responsible to work hand in hand with the vendor who supported the DDI (design, development and implementation) of the Provider Reimbursement Information System for Medicaid (PRISM) system and is now supporting the operational activities of PRISM. The position also partners with the Division of Technology Services (DTS) to align health IT plans, interoperability, and system architecture. Overseeing and managing the QA/Test team includes being aware of all their responsibilities, and supporting system updates, projects, tasks, and assignments. Responsibilities are many, a few examples include: Responsibilities of this position: Monitoring timely and accurate responses of the SharePoint Operations Tracker (SPOT) tasks Tracking PRISM Tickets from request to implementation, including the development of use cases, business cases, and workflow analyses Planning and preparing the testing for each release of system updates and new functionality to the PRISM system while anticipating the impact new or modified software will have on existing standards Coordinate communicate with the vendor and DTS on system updates, proposals, and standards of health IT architecture to ensure they are understood and next steps are outlined Timely follow up on system interface errors to bring to resolution Coordinate participation with Stakeholders to support PRISM issue resolutions and ongoing operations. Assess the level of urgency on items and know when to escalate and when to apply additional pressure to our partners for resolution Create and maintain standard operating procedures and strategies for Quality/Testing activities in all areas to maintain visibility, consistency, security posture, and quality Compile, analyze, and present information, data findings, and expert advice to leadership for their information, input, or approval Mentor, monitor, and track job responsibilities and accuracy for all employees under the Testing team Professionally represent DHHS PRISM in meetings and other communication with the agency, outside divisions, and external vendors or representatives to improve interoperability and compliance with federal and state security policy and standards The Quality/Test Manager of OSPM needs to be aware of the activities in all these areas and understand their connection and overlap with each other to appropriately communicate across the offices and make informed decisions. This position also involves setting goals for individual performance plans and deadlines that comply with the division’s plans and vision, organizing workflow and ensuring that employees understand their duties or delegated tasks, and monitoring employee productivity and providing constructive feedback and coaching. EXAMPLE OF DUTIES Meet regularly with direct reports to support their work, ensure they are on track with projects and assignments, and provide training. Develop, monitor, and complete quarterly and yearly performance evaluations. Provide weekly status reports for the QA/Testing team and ensure direct reports complete their weekly reports. Consult with the office director or assistant office director as needed in decision making and to collect input. Understand the roles and responsibilities of our vendor, as well as our business partners and provide quality oversight. Organize and manage tasks while assessing deadlines, bandwidth, and needed resources. Following up with staff on their deadlines and bandwidth. Oversee testing and code releases including the creation of test plans, test cases and overseeing gate reviews. Identify and analyze process innovations to improve efficiencies while maintaining quality. Compile and evaluate lessons learned for quality improvements. Analyze, summarize, and review system data to report findings, interpret results, and create decision support tools that improve operations. Anticipate the impact that new or modified software will have on existing PRISM standards and operational systems. Monitor and evaluate electronic operations, processes, and practices for quality and effectiveness, making recommendations for continuous improvement. Utilize MS Word, Excel, and Google Workspace in document and report creation. Use SharePoint for project information and processes. Plan for periods of needed overtime work. Assist the office director or assistant office director as needed for coverage and capturing decisions and reasons for decision when they are not present in the discussion. Monitor proper use of leave time. Assist in determining the quality impacts to the PRISM system for Policy Operation changes, Issue Sheets, SPOT requests, and proposals received from the vendor Supplemental Information An offer of employment will be contingent on the applicant successfully passing a DHHS background check. This position may currently be a hybrid of both two (2) in-office and three (3) remote work days. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion, at any time, and for any reason. Effective July 1, 2021, State of Utah Employees must either reside in Utah or be in the process of relocating to Utah within 30 days of their start date. Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc. Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.