Senior Consultant, Health & Benefits Consulting

About the job

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

At Gallagher, we believe in creating tailored solutions that help usinesses thrie and people grow. The Senior Associate wil play a key role in supporting our clients' health and wellbeing strategies. This is an opportunity to make a real impact while growing your career in a collaborative and supportive environment.

How you'll make an impact

The Senior Consultant will lead and manage the delivery of client-facing work, ensuring a seamless experience and exceptional service for clients. This individual is responsible for managing external workflows, coordinating project deliverables, setting and managing client expectations, and ensuring all work is completed accurately, on time, and in accordance with established quality control standards. Acting as a key liaison between clients and internal teams, the role requires strong organizational, communication, and relationship management skills to proactively identify needs, address challenges, and drive successful outcomes across all client engagements.

Responsibilities:

• Builds upon and demonstrates continued progression of all Consultant-level responsibilities.
• Acts as a trusted resource, providing informed guidance and best practice recommendations to support client decision-making
• Anticipates client and team needs, proactively managing workflows and resolving challenges to maintain momentum
• Maintains regular and meaningful client engagement across multiple channels, supporting both operational and strategic discussions
• Provides day-to-day leadership of the client team, overseeing execution, ensuring alignment across workstreams and maintaining accountability for team performance
• Oversees and directs all phases of work, ensuring timely delivery, high-quality deliverables, and alignment with client expectations
• Keeps the client lead informed with timely, accurate updates on project status, key issues, and decision points.
• May serve as the primary client lead for engagements of varying size and complexity, depending on scope.
• Identifies and develops opportunities to expand services, both within existing engagements and across additional practice areas.
• May support financial and operational activities including monthly billing and invoicing processes
• May contribute to new business efforts, including supporting the development of responses to consulting RFPs and other growth initiatives
• Holds direct reports accountable for performance and developmental goals, if applicable

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About You

Required: Bachelor's degree and 5 or more years client coordination and/or claims management experience OR High School degree and 10 years client coordination and/or claims management experience. License required. Able and willing to travel approximately 25% of the time.

Preferred: Professional designation may be preferred, such as CPCU, CIC or ARM. Minimum 1 year experience with A.J. Gallagher is preferred.

Behaviors: Excellent verbal and written communication skills. Able to quickly determine critical issues.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)