Representative, Care Connections Member Advocate

About the job

Job Description

Job Summary

Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance.  Adheres to member interaction departmental standards, call quality, and documentation requirements.

Job Duties

• Schedules high-quality member appointments daily to meet departmental goals.

• Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.

• Provides basic support and guidance to members with empathy and professionalism.

• Participates in ongoing training sessions to enhance service quality and knowledge.

Job Qualifications

REQUIRED QUALIFICATIONS:

• At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.

• High attention to detail and ability to follow member interaction scripting.

• Flexible and adaptive to changing priorities and workflows.

• Compassionate and service oriented.

• Bilingual (English and at least one additional language, as required).

• Strong verbal and written communication skills.

PREFERRED QUALIFICATIONS:

• Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Additional Information

• Job Identification: 2039292
• Job Category: Clinical
• Posting Date: 2026-10-22
• Job Schedule: Full time
• Salary Range: $20.34 - $30.39 Hourly *Actual compensation may vary based on geographic location, work experience, education and/or skill level