Student Services Specialist

About the job

Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

This position has the potential for hybrid/work from home. There will be occasional weekend hours required to manage department events.

Primary Purpose of Organizational Unit

Public Policy is an interdisciplinary academic unit which educates undergraduate, graduate, and doctoral students with the theoretical perspective, analytical skill, and substantive knowledge needed to respond to major domestic and global policy problems. The mission is to empower students with the knowledge, skills, and experiences to improve the lives of others.

Position Summary

This position serves as the primary administrative and operational support professional for the department’s undergraduate and graduate academic programs. Working closely with the Directors of Undergraduate and Graduate Studies and faculty leadership, the position coordinates student recruitment and admissions, registration and scheduling, funding administration, academic records, student communications, enrollment, degree progress, and student programming across all academic programs. The position serves as the primary point of contact for students and works collaboratively with faculty, departmental leadership, the Registrar, Undergraduate Curricula, the Graduate School, finance and human resources staff, and other campus partners to support student success and the effective administration of the department’s academic programs. The successful candidate develops expertise in University and Graduate School policies, academic program administration, student records management, and graduate funding processes while providing exceptional service to students, faculty, and campus partners.

Minimum Education and Experience Requirements

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Management Preferences

• Experience using ConnectCarolina, PeopleSoft, Online Syllabus Manager (OSM), and Online Learning Contract Manager (OLCM), 25Live, WordPress, Tableau, GradStar, Slate, or similar systems.

• Knowledge of university policies, procedures, and organizational structures related to student services, graduate education, admissions, funding, enrollment, and academic progress.

• Experience supporting undergraduate and/or graduate students including graduate student funding administration and student services operations.

• Demonstrated ability to interpret, apply, and communicate institutional policies and procedures to students, faculty, and staff in support of academic and administrative processes.

• Experience collaborating with faculty, departmental leadership and campus partners to support student success and graduate education initiatives.

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.