Head of Educational Technology Learning Spaces

About the job

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

ITS Educational Technologies (EdTech) provides instructional technology applications and integration to support the University’s academic mission. The division includes: Classroom Support & Learning Space Design, Educational Technologies Systems & Services, and Liaison to the Center for Faculty Excellence.

Position Summary

This position provides leadership and operational oversight for the unit’s primary service areas: Classroom Hotline, Learning Space Design, and Carolina Print Hub. The Classroom Hotline provides audio-visual design, maintenance, lifecycle management, and support for faculty teaching in 200+ general purpose classrooms scheduled by the University Registrar. Learning Space Design services provide consultations, planning, design, and coordinating services for audio-visual renovations in other campus locations. Carolina Print Hub provides student-fee funded printing services through a distributed network of more than 70 campus printing locations.

The position is responsible for strategic planning, service delivery, staff supervision, budget management, vendor coordination, and the development of operational standards that ensure reliable, accessible, and innovative technology services. Working collaboratively across the University, the position advances teaching and learning by overseeing the deployment, maintenance, and support of audio-visual classroom technologies that enable faculty to effectively deliver instruction in general-purpose learning spaces.

Minimum Education and Experience Requirements

Master’s and 1-2 years’ experience; or Bachelors and 2-4 years’ experience; or will accept a combination of related education and experience in substitution.

Required Qualifications, Competencies, and Experience

-Demonstrated knowledge of project management principles, practices, and methodologies. -Strong interpersonal skills, planning, organizing, communication skills, and attention to detail. -Demonstrated experience managing technical support, audiovisual, classroom technology, or IT service operations, including responsibility for service delivery, operational planning, and customer support. -Knowledge of audiovisual technologies, learning spaces, and classroom technology ecosystems, including classroom presentation systems, conferencing, digital displays, and related technologies. -Ability to balance strategic initiatives with day-to-day operational responsibilities, demonstrating sound judgment, problem-solving skills, and organizational effectiveness.

Preferred Qualifications, Competencies, and Experience

-Experience supporting classroom technology, learning spaces, or audiovisual services in a higher education environment. -Experience working with facilities professionals, vendors, or construction teams on technology planning, design, and implementation projects. -Experience managing technology lifecycle and replacement programs, including budgeting, procurement, inventory management, and long-term planning.

Special Physical/Mental Requirements

The position requires the ability to lift and maneuver audio/video components, ascend ladders, situational awareness and the ability to perform technical task under time pressure, while collaborating with multiple units across campus.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.