Community Association Manager

About the job

Community Association Manager Roles and Responsibilities

Role Summary

Responsible for day-to-day management of a portfolio of single-family homeowner associations (HOAs) in Eastern North Carolina. Serves as the primary liaison between the Board of Directors, homeowners, vendors, and Innovative Property Solutions (IPS). Ensures communities are managed in accordance with governing documents, Board direction, company standards, and applicable NC requirements.

Roles

1.   Homeowner Support and Communication

2.   Meeting Coordination and Preparation

3.   Compliance and Documentation

4.   Maintenance and Common Area Oversight

5.   Vendor and Contractor Management

Responsibilities

Homeowner Support and Communication

·        Serve as the primary point of contact for assigned communities, including homeowners and the Board of Directors.

·        Respond to homeowner inquiries professionally and within company timelines.

·        Draft and distribute community notices, reminders, and updates.

·        De-escalate resident concerns while supporting Board decisions.

Meeting Coordination and Preparation

·        Attend Board and Annual Meetings as assigned.

·        Prepare meeting agendas, management packets, and action item follow-up.

·        Provide proactive Board updates and ensure follow-through on action items.

Compliance and Documentation

·        Support enforcement processes per governing documents and company policy.

·        Maintain consistent documentation of violations, notices, and follow-up actions.

·        Coordinate escalation when authorized by the Board or company.

·        Maintain organized electronic files and complete documentation in management software.

Maintenance and Common Area Oversight

·        Conduct routine community inspections and document findings.

·        Coordinate repairs, preventative maintenance, and project updates.

·        Respond appropriately to emergencies and urgent after-hours issues per policy.

Vendor and Contractor Management

·        Obtain bids and proposals per Board direction.

·        Monitor vendor performance, confirm completion, and validate invoices.

·        Track contract renewal dates and ensure vendor insurance compliance.

Portfolio Scope Expectations

·        Maintain consistent communication standards across all assigned communities

·        Prioritize urgent safety, maintenance, and service interruptions first

·        Utilize standardized templates and processes for violations, ARC, and owner communications

·        Maintain organized electronic files and complete documentation in management software

·        Provide proactive Board updates and ensure follow-through on action items

·        Manage vendor scheduling and performance across multiple service cycles