Senior People Experience Partner

About the job

As part of Genentech People Experience (PEx), the Senior PEx Partner role works collaboratively within the PEx function and across functions to ensure Genentech is the place where people want to work, thrive, and make a positive impact on society.  Owns, improves, and/or supports specific solutions (initiatives, projects, programs) and/or People Experience journey framework components (personas, journey stages, elements, moments) that contribute to achieving PEx function outcomes.  Senior PEx Partners drive and lead the planning and execution of internally-focused solutions from initiation through delivery and measurement.  Additionally, consults with people in our partner and business functions to make connections, identifies gaps, aligns outcomes, and reduces duplication of efforts and offerings in pursuit of our ambitions.

The Opportunity

• Collaborative Solution Ownership:

• Own, lead and/or support specific people experience solutions (projects, programs, initiatives, portals, and/or operations) and/or journey framework items (personas, journey stages, elements, moments) to deliver desired Genentech people experience outcomes and ambitions.

• Use customer and people experience practices and methodologies to assess needs and develop, manage, and/or implement solutions that achieve people experience outcomes in collaboration with partners in the cross-functional people experience ecosystem.

• Work with data insights colleagues to establish metrics and measure the effectiveness of solutions - make adjustments as needed; design experiments, tests, and conduct retros to drive rapid iteration.

• Leverage already existing offerings to meet identified needs and, when designing new solutions, design for scalability across the Roche network, and recommend sunsetting the solution if it is determined to not achieve the desired outcomes.

• Lead/facilitate people experience-related forums and meetings. Design, manage, and/or implement people experience events and activities.

• Build a sense of what is happening externally at other organizations, in the industry, etc. in their area of ownership.

• Work inclusively. Involve people from other functions on program/project work as needed.  Select and partner with outside consultants/vendors as appropriate.

• Provide program management for assigned programs including vendor management, content maintenance, metric gathering, process improvements, logistics coordination, technology support, and be a point of contact for inquiries.

• Provide updates to team members, stakeholders, and leaders as required.

• Relationship Management, Connecting, and Consulting:

• Maintain strong connections and positive relationships with team members, partners, and stakeholders to co-create, get input, implement, and assess the effectiveness of people experience solutions.

• Consult with team members, people experience ecosystem partners and business functions to make connections, determine gaps in the PEx Inventory, ensure alignment of priorities, and minimize duplication of efforts.

• *Project and Budget Management:  *

• Build and communicate a project plan for areas of ownership and assigned projects in partnership with relevant stakeholders.

• Manage projects and/or lead people experience efforts from conception through completion, ensuring timely completion of work within budget.  Identify risks, project impact, resource needs, and track overall status of projects and escalate if appropriate.

• Establish, monitor and review appropriate success metrics and maintain project status in project tracking mechanisms as agreed by team members.

• Own, develop, and maintain budgets and accounts for program resources where applicable.

• *Sensing and People Experience Expertise: *Leverage data insights, listening techniques, observation methods, and sensing to understand and recommend improvements for owned solutions, important moments in each stage of the employee journey, for each persona in the organization, and for our people experience solutions.

• Change Management, Marketing, and Communications: In consultation with internal colleagues and partners, drive communication and change management activities for Genentech People Experience efforts and offerings to ensure optimal and ongoing adoption across the organization.  Engage in marketing activities that create awareness of PEx solutions in and out of the organization.

• *Learning and Growing: *Spend time developing and growing as a customer experience and design thinking professional.  Apply learning to our people experience efforts and share learning with colleagues.

Current Focus for This Role - East Coast Sites Engagement

• Collaborate closely with partnering functions, including but not limited to Genentech CEO Office, People and Culture (P&C), U.S. Inclusion and Belonging Office (IBO), Employee Communications and Engagement (ECE), Site Leadership Teams, to lead and deliver Genentech People Experience offerings and programs in each of the current East Coast Genentech sites (e.g. in Louisville, Philadelphia, Boston, the District of Columbia, and Holly Springs, etc.), and any new sites that may come online in the future.
• Curate a seamlessly integrated world-class experience of PEx programming in Genentech’s East Coast sites that is tailored to the unique local needs of the sites, while still aligned to overall People Experience strategy. Bring to life the site's existing PEx programming, and leverage resources to develop new programming that meets the needs of the personas and journey stages of the sites.
• Identify opportunities to coordinate, collaborate, and streamline employee engagement efforts throughout the year that enable employees to access and fully maximize learn, grow and thrive in their roles.
• Build and maintain local relationships, including with but not limited to Site Leadership Teams, partner functions (e.g. facilities, communications, administrative, site engagement teams, etc.). Learn the unique business and people cultures, processes, and resources of each site and its people to deliver solutions ensuring adoption of PEx programming.
• Enlist, train, and recognize volunteer employee ambassadors to help scale and deliver PEx solutions at peak times that engage all personas at the sites, including during shift hours.

Who You Are

• Requires a Bachelor’s degree (or equivalent experience) and a minimum of 8 years of related/relevant experience; or an advanced degree with 6 years of equivalent work experience.
• Experience with product ownership and/or project management carrying substantial measurable impact to the organization
• Experience with customer experience approaches and methodologies
• Demonstrated capability in influencing stakeholders and leaders and maintaining positive relationships
• Presentation experience - from groups, senior leaders and at times external community members and collaborators.
• Successful experience working with and through teams to bring ideas to implementation and desired outcomes
• Demonstrated ability to think creatively and innovatively, manage through ambiguity paired with the ability to implement pragmatically and effectively
• Change management and communications experience
• Business acumen required and knowledge of the biotech/pharma industry strongly preferred
• Experience with successful program design/development, implementation, and developing/maintaining measures of effectiveness
• Strong collaboration, communication, influencing, and consulting skills and the ability to work in a matrixed environment is essential
• Knowledge of customer experience/people experience methodologies
• Experience in employee engagement, talent management, organization/human resources development, and/or HR business partnering preferred
• Ability to manage and support project assignments including the ability to manage budgets, contracts, and invoices
• Availability to travel frequently (up to 20%) throughout the East Coast to current Genentech sites, and any new sites that may come online in the future. Also requires at least quarterly travel to the Genentech headquarters in South San Francisco.
• Strong track record of managing multiple projects simultaneously without compromising quality and satisfactory human-centric experience

Location

• This is an on-campus position based in Philadelphia, PA and requires working in Genentech offices.
• Relocation benefits are not available for this position.

The expected salary range for this position based on the primary location of Pennsylvania is $118,300 to $219,700. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.