Supervisor-Guest Relations, Volunteers, and Patient Transport

About the job

Supervisor-Guest Relations, Volunteers, and Patient Transport

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do*.** *Indiana University Health is seeking individuals who embody these values to join our Fort Wayne Hospital team in the role of Supervisor-Guest Relations, Volunteers, and Patient Transport.

This is an onsite position located in Fort Wayne, Indiana.

Description

Responsible for providing functional guidance and direction in the management of the guest relations, volunteers, and patient transport departments to ensure a positive patient/visitor experience. Manages the guest relations associates and patient transporters, including scheduling, performance appraisals and reviews, monitoring department workflows, quality and performance, monitoring calls and customer interactions, training and coaching, providing direction, guidance and oversight in accordance with applicable policies and procedures. Responsible for identifying complex, escalated, or unresolved issues and working with the staff for resolution. Will also manage the volunteer program by recruiting, training and providing daily guidance and supervision to volunteers.

Key Relationships

Reports to: Director-Support Services

Direct Reports: Yes

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• High School Diploma/GED is required. Bachelor's Degree is preferred.

• Requires 3-5 years of relevant experience.

• 3-5 years supervisory experience preferred.

• 5 years of professional experience in a hospital or hospitality service focused position is preferred.

• Experience in leadership preferred. Bachelors degree in business, public relations, communications, marketing, or related field is preferred.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is *to lead the transformation of healthcare through quality, innovation and education, and make Indiana one *of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care.  IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.**

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.**

About Us

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.

• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.

• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.

With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.

• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Additional Information

-** Job Identification: 430140 - Job Category: Administrative, Clerical, Customer Service - Posting Date: 2026-10-30 - Job Schedule: Full time - Locations: **130 W Main St, Ste 125, Fort Wayne, IN, 46802, US