About the job

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Sr. Event Specialist will collaborate with internal and external partners to plan and execute event logistics, including venue selection, contract negotiation, and overall coordination. This role involves designing event concepts, managing budgets, providing customer service during events, and addressing attendee needs to ensure a seamless experience. The coordinator will also handle promotional items, facilitate communication among stakeholders, and support the events team by filling in for other roles as needed, all while maintaining professionalism and fostering relationships.

Role Description

• Collaborate with internal and external partners to plan, coordinate, and execute event logistics, ensuring transparency and accuracy.

• Research and select venues, negotiate and execute contracts with vendors such as caterers, hotels, and transportation providers.

• Design and strategize event concepts, collaborating with team members for larger events and implementing creative ideas.

• Manage and track event budgets, reconcile financials, and maintain accurate records for review and reporting.

• Provide hands-on customer service during events, addressing attendee questions, and ensuring a seamless experience.

• Anticipate and respond to customer needs and resolve issues during events to maintain synergy and satisfaction.

• Coordinate all logistical aspects of events, including travel, lodging, catering, and transportation arrangements.

• Oversee and maintain promotional items for events, including research, selection, ordering, and distribution.

• Meet and greet vendors, employees, customers, and partners, facilitating communication and fostering relationships.

• Support the events team and fill in for other roles as needed, while maintaining professionalism and providing guidance.

Behaviors and Competencies

• Multi-Tasking: Can proactively seek out challenges, initiate multiple projects, and contribute to innovative task management strategies.

• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.

• Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.

• Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.

• Follow-Through: Can independently track progress, make necessary adjustments, and ensure the successful completion of complex projects.

• Leadership: Can proactively seek out leadership roles, initiate team projects, and contribute to team development and success.

• Adaptability: Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances.

• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.

Skill Level Requirements

• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate

• Proficient in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues - Intermediate

• Ability to manage and maintain confidential information - Intermediate

• Familiarity with Concur and other airline carrier tools such as JetBlue and United for managing travel arrangements - Intermediate

• Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required

• 3-5 years of experience in a similar role

• 3-5 years of experience working with sales organizations and/or senior level executives

• Ability to travel 20%

• Ability to work flexible hours

• Ability to work weekends

The estimated hourly pay range for this position is $20 - $22. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status