Chief Operating Officer, Domestic Military Household Goods Move Management

About the job

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.  Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

General position summary:

The COO, Domestic has full responsibility of the domestic business for SGS Move Management, as well as oversight of core functions impacting both domestic and international operations, specifically domestic Network Development, Customer Experience, and Claims. The COO will be responsible for the overall revenue and profitability of SGS’s domestic business, including growing and optimizing the SCAC management base, and building sufficient quality capacity to support growth while meeting or exceeding required quality scores.  The COO will be expected to be or grow into a recognized industry leader both from the supply chain / industry perspective as well as the government perspective (i.e., TRANSCOM and the PPA).  The COO will also be responsible for overseeing the overall leadership, growth and development of the team, as well as work collaboratively and effectively not only with the President, SGS Movement, but with key peers on the SGS leadership team, namely the COO, International and the SVP, Finance & Accounting.

This individual is driven, enthusiastic, resilient, agile and highly motivated. This role works and collaborates with a team of operational and business leaders to achieve high customer satisfaction and revenue growth through building a SCAC Management revenue base, building quality capacity, driving innovation and efficiency, and negotiating favorable agreements with supply chain partners.

Essential Duties & Responsibilities:

•       Manage the overall domestic P&L by maintaining and growing the stable of SCACs under management, overseeing the development of quality capacity to support volume, and driving operational and customer experience performance to optimize Best Value Scores.

•       Stay abreast of government contracting, negotiations, and service provider relationships needed for established and future business.

•       Seen as industry leader internally and externally, with the ability to shape industry and program policy direction through influence and leadership..

•       Hire, coach and develop logistics management, operations and customer service teams, building on talent and ensuring appropriate successions plans.

•       Meet and exceed identified contract proposal commitments, metrics and standards relative to operational performance.

•       Provide contract and customer support, maintain key relationships to ensure consistent meeting and exceeding of goals.

•       Analyze current methods, and collaboratively improve or implement new processes, workflows, and technology solutions that maximize efficiency.

•       Build relationships with key partners, and business leaders ensuring open lines of communication as well as leverage key external relationships.

•       Develop and implement strategies for driving efficiency and executing contract requirements at a high level. Anticipate changes in business climate and ensure solutions are in place to meet or exceed them.

•       Identify alternative revenue and margin streams

•       Preparation and management of all financials. Assist management team in process and efficiency goals. Successful execution of monthly financial goals.

•       Develop short and long term plans to ensure logistics resources and practices, at all vendor locations are consistent with Suddath Government Services strategic goals.

•       Oversee and ensure compliance with all company standards.

•       Other duties as assigned.

Education & Experience:

•       Bachelor’s degree in Business Administration, Management, Finance, Economics, Transportation & Logistics and/or relevant experience in the transportation or logistics related field.

•       Fifteen plus years logistics experience including a minimum of ten years supervising and developing people and minimize of 5 years with full P&L responsibility for a business or business segment

•       Extensive knowledge of either the military HHG program or large-scale government contracted transportation & logistics business is strongly preferred.

•       Effective and competent management, leadership and organizations skills required.

•       Ability to achieve business results through influence, executive presences, strategic thinking, and effective problem solving.

•       Knowledge of P&L and the ability to act decisively based on sound judgement.

•       Proficiency in the MS Office Suite of products.

•       Ability to function in a fast-paced work environment and tolerate stress

•       Ability to plan and organize, has attention to detail and has problem-solving skills.

Language Skills:

·        Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

·        Ability to write routine reports.

• Ability to speak effectively before groups of customers or employees of organization.
• Excellent written and verbal communication skills.

Mathematical Skills:

·       Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

·       Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Operations:

• To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.

Planning/Organization:

·        Ability to prioritize and re-prioritize as situations and needs change throughout the workday

·        Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Certificates/Licenses/Registrations:

·        None required.

TRAVEL:

• Ability to travel as required up to 50% of the time.

Supervisory Responsibilities:

·       Supervisory responsibilities

Other Duties & Responsibilities:

·       Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Working Conditions:

·        Cubicle working environment

·        Noise level in the work environment is usually moderate

Physical/Environmental Demands:

Activity:

·       Stand - Under 1/3 Time

·       Walk - Under 1/3 Time

·       Sit – Over 2/3 Time

·       Use hands to finger, handle, or feel - Over 2/3 Time

·       Reach with hands and arms – 1/3 to 2/3 Time

·       Climb or balance – None

·       Stoop, kneel, crouch or crawl – Under 1/3 Time

·       Talk or hear – over 1/3 to 2/3 time

·       Taste or smell – None

·       Other - None

Physical Activity Level:

• The employee must occasionally lift and/or move up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.

Manual Dexterity:

·        Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements:

·        Specific vision abilities required by this job include close vision and ability to adjust focus.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.