e-COMMERCE/DEPARTMENT LEAD

About the job

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness

• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed

• Perform responsibilities required of selectors and customer attendants as needed per company guidelines

• Train all functions and duties of the selector and customer attendant roles

• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable

• Assist with scheduling to meet operational and associates’ needs

• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants

• Print and distribute order labels, including orders for perishable departments

• Troubleshoot e-Commerce equipment and devices

• Maintain level of supplies needed to perform necessary duties

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager

• Perform required opening and closing procedures

• Learn and implement process improvements as directed by division or enterprise e-Commerce team

• Provide feedback on team members daily performance and annual performance reviews

• Ability to work cooperatively in high paced and sometimes stressful environment

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

MINIMUM

• Proven supervisory experience

• Ability to read shelf tags

• Basic knowledge of computers

• Excellent oral/written communication skills

• Basic math skills (i.e., counting, addition, and subtraction)

• Self-directed, ability to execute projects with minimal supervision

DESIRED

• Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience

Additional Information

• Job Identification: 251270
• Job Category: Store Operations
• Posting Date: 2026-11-10
• Job Schedule: Full time
• Locations: 9200 N Green Bay Rd, Brown Deer, WI, 53209, US
• Line of Business: Grocery Retail
• Banner Name: Pick 'n Save
• Hourly or Salaried: Hourly