Underwriting Assistant II

About the job

Accurately enter required data into various systems (Compass, NMWB, iUW, Policy View, Property Workstation, CCO, @Work, etc.) to produce Policy Issuance, Endorsement, Premium Audit and Cancellation tasks while utilizing critical thinking skills to ensure accuracy and precision. Develop expertise in all necessary rules, coverages, forms, fill-ins and source materials related to Commercial Auto and Close Out tasks this team supports. Serve as a reliable and dependable primary point of contact and subject matter expert for offshore vendor support regarding all team tasks, consistently being available to promptly assist with vendor questions and needs. Train offshore vendors on systems, workflows, and procedures, providing clear explanations of processes and ongoing support as required daily. Collaborate regularly with other teams and departments on complex transactions. Respond to questions, conduct research, and resolve issues as needed. Navigate and utilize Form Zilla and the Knowledge Center to process work independently. Create and update procedures and job aids within the Knowledge Center to streamline workflows and improve ease of processing. Utilize good judgment, critical thinking, and the ability to respond quickly and accurately when evaluating and executing processes. Operate multiple systems simultaneously in a fast-paced, high-productivity environment, demonstrating strong attention to detail and accuracy. Minimum of one year of experience in the Commercial Auto line of business. Strong proficiency with PC-based systems and applications, including Microsoft Office, Excel, Teams and other data management platforms. Excellent verbal, written, and reading communication skills. Reliable, dependable, and available to support vendor inquiries as needed. Experience in coaching and effectively communicating processes to offshore vendor teams. Strong critical thinking skills and sound judgment; able to assess processes and respond quickly and accurately.