General Manager (Dunkin Donuts)

About the job

Job Summary:

The General Manager (GM) is responsible for the overall management of the Dunkin' Donuts location, ensuring the restaurant operates smoothly and profitably. The GM will oversee the day-to-day operations, manage staff, deliver exceptional customer service, and meet financial and operational goals while maintaining brand standards.

Key Responsibilities:

• Operational Management:

• Manage all aspects of restaurant operations, ensuring efficient and smooth day-to-day operations.

• Ensure food quality, service, cleanliness, and speed of service are consistently upheld according to Dunkin' standards.

• Maintain and monitor daily operations, including staffing, inventory, food safety, and cleanliness.

• Ensure compliance with company policies, health regulations, and local laws.

• Financial Management:

• Manage restaurant budgets and financial performance, including controlling food, labor, and operational costs.

• Review financial reports and operational data to track and meet sales goals and profitability targets.

• Implement cost control measures to maximize profitability while maintaining high-quality service and products.

• Staffing and Leadership:

• Hire, train, supervise, and develop a team of employees, including shift leaders, team members, and other restaurant staff.

• Schedule shifts, ensuring appropriate staffing levels to meet customer demand and operational needs.

• Conduct performance reviews and provide ongoing feedback, coaching, and training to employees.

• Motivate and inspire staff to maintain a high level of performance, customer service, and teamwork.

• Customer Service:

• Ensure that all guests receive exceptional service in a fast, friendly, and efficient manner.

• Address and resolve customer complaints, feedback, and concerns in a professional and timely manner.

• Maintain a focus on customer satisfaction to ensure repeat business and positive reviews.

• Health, Safety, and Cleanliness:

• Maintain a clean and safe environment for both customers and employees, ensuring adherence to health, safety, and sanitation standards.

• Conduct regular safety and cleanliness checks in the kitchen, dining area, and restroom facilities.

• Ensure food safety guidelines and all health codes are strictly followed.

• Inventory and Supply Management:

• Oversee inventory management, including ordering supplies and ensuring the restaurant is fully stocked with food and beverage items.

• Minimize waste through effective inventory management, stock rotation, and proper portion control.

• Marketing and Promotions:

• Collaborate with the marketing team to implement promotional campaigns and local store marketing strategies.

• Ensure new product rollouts and special promotions are executed successfully and in line with company standards.

• Compliance and Reporting:

• Ensure the restaurant complies with all company policies, including labor laws, safety regulations, and operational procedures.

• Complete and submit daily, weekly, and monthly reports on sales, labor costs, and inventory levels.

• Track and report operational performance metrics to the District Manager or Area Manager.

Requirements

Experience: 3-5 years of restaurant management experience, preferably in a fast-casual or quick-service restaurant environment.

Skills:

• Strong leadership and team management skills.
• Ability to make quick decisions and solve problems in a fast-paced environment.
• Excellent customer service and communication skills.
• Financial acumen, including experience managing budgets, forecasting, and controlling costs.
• Strong organizational skills with the ability to manage multiple tasks at once.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Weekly Pay
• Growth Opportunities
• #LI-DNI