eSales Agent - Century BMW

About the job

Company Description

At Century BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• We are technology based - most jobs use IPads or IPhones that we provide.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

The E-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles.  The E-Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.  This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.

The E-Sales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

·       Respond to internet inquiries with courtesy, accuracy and professionalism.

·       Promptly and accurately enter all customer inquiry data into the CRM.

·       Generate sales appointments.

·       Conduct phone surveys to assess customer preferences and quality of experience.

·       Effectively utilize lead management tools.

·       Compile all necessary reports, forms and other documentation on a timely basis.

·       Perform other job-related duties as assigned.

·       Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications:

·       Excellent verbal and written communication skills.

·       Strong MS Office Suite computer skills.

·       Ability to work independently and as part of a team in a fast-paced environment.

·       Ability to work in call center environment.

·       Strong organizational and time management skills.

·       Ability to read and comprehend rules, regulations, policies and procedures.

Qualifications

Demonstrated automotive sales experience

Experience in virtual/online selling

Outgoing, energetic, and passionate people

Be transparent

Take the high road

Willingness to learn

Take ownership

Celebrate small successes

Additional Information

*Compensation range for this role: *

$45,000 - $100,000 annually depending on performance

Uncapped commission potential

Health, Dental and Vision Insurance

401k with 4% company match

Paid vacation

Access to leadership and personal development programs

Casual dress code

All your information will be kept confidential according to EEO guidelines.