General Manager

About the job

Additional Information: This hotel is owned and operated by an independent franchisee, Johnson Hospitality**.** The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary:

Responsible for generating profit to meet or exceed budget expectations while maintaining operational and guest service standards as described for Johnson Hospitality hotels.

ESSENTIAL FUNCTIONS:

Develop, administer, and control the hotel revenue and expense budgets

Analyze profit & loss and general ledger statements. Submit P&L variance reports in a timely manner

Review and approve the hotel payroll

Review and approve transmittals and other front office paperwork and reports

Authorize direct bill accounts and monitor the administration of accounts receivable

Handle certain top and target accounts; participate in joint sales calls

Provide direction, input, and approve the hotel marketing plan

Follow up as needed on the Marketing Plan. Review top and target accounts and weekly call reports with sales staff

Review room inventory management to ensure maximization of room revenue

Monitor negotiated rates

Ensure proper selection, training, counseling, and motivation of hourly employees. Hire, train, counsel, and motivate the

management team

Ensure proper administration of benefits programs to all hotel employees

Review all hourly personnel performance appraisals. Conduct all management(direct reports) performance appraisals

Review all hourly employee disciplinary procedures and documentation. Follow positive discipline steps, up to and including termination, to correct all performance deficiencies

Ensure an employee attitude of attentiveness and anticipation of guest needs

Ensure proper delivery of guest special requests

Use the L.E.A.R.N Model for all guest recovery incidents that occur. (Listen, Empathize, Apologize, React, Notify)

Always have a friendly and welcoming demeanor when interacting with our guests

Meet with and solicit comments from guests regularly to determine their level of satisfaction with all guest services and facilities

Monitor results of GSS. Take appropriate corrective actions on a timely basis

Respond and follow up on all written guest complaints. Ensure guest satisfaction with the resolution of the complaint or problem

Inspect guest rooms on a spot-check basis for cleanliness and proper suite care

Develop and maintain hotel programs to ensure that the quality assurance program criteria are met

Complete written reports on the status of the property after a QA inspection

Complete and submit all forms for capital improvement for the hotel

Ensure all employees are trained to act according to procedure in the event of an emergency or accident at the hotel

Ensure a viable key control program is in place in all hotel departments

Ensure front office associates follow proper cash control procedures

Ensure that the security and safety needs of the employees, property, and guests are met

Maintain an active and visible position in the local community and industry

Develop and maintain rapport with competitor hotels, City Convention and Visitors Bureau, Chamber of Commerce, lead sources, clients, etc.

Participate in community activities, employee functions and guest events

Attend brand business & marketing council meetings

Conduct regular staff and sales meetings

Respond to Corporate/Ownership requests. Follow up with the management and ownership on a regular basis

Evaluate and respond to annual Employee Engagement Survey results

Perform all other tasks and assignments as requested by the Manager

We offer competitive medical with an HSA option, dental, vision, critical illness and a 401K with a 4% match.

This company is an equal opportunity employer.

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Additional Information

• Job Identification: 26133492
• Job Category: Property Leadership
• Posting Date: 2026-10-13
• Apply Before: 2026-11-28
• Job Schedule: Full time
• Locations: 10745 Gold Center Dr, Gold River, CA, 95670, US ()
• Pay Range (US/Canada/EMEA): $95,000 - $120,000 annually
• Bonus Eligible?: N
• Stock Package?: N
• Additional Information: Relocation Assistance Available