General Manager - Franchise

About the job

About us

Combining more than 60 years of experience in the hospitality world, from property management to operations and revenue management of different brands like Marriott and Hilton as well as independent brands, Autopilot Hospitality will deliver efficient and professional results which will be reflected in the property’s net operating income.

Autopilot started as a task force to provide both; fast turnaround results to properties proformas & establishing procedures for a solid growth, achieved by gathering an experienced team of qualified and certified professionals from every angle of the industry.

Our work environment includes:

• Growth opportunities

• On-the-job training

• Company perks

• Safe work environment

We are seeking a General Manager who will be responsible for overseeing all aspects of hotel operations, ensuring financial performance, guest satisfaction, employee development, and compliance with Hilton and Tapestry Collection brand standards. Your leadership will inspire staff, optimize resources, promote operational excellence, ensure operational efficiency, and deliver an exceptional guest experience. Hilton experience preferred.

Key Responsibilities

• Oversee all hotel operations, ensuring compliance with Hilton and Tapestry Collection brand standards, company policies, and applicable regulations.

• Lead and support department heads to ensure operational efficiency, accountability, and consistent service quality.

• Manage financial performance, budgets, labor costs, revenue, and departmental expenses in accordance with ownership objectives.

• Monitor guest satisfaction, Hilton quality scores, online reviews, and service recovery to maintain high standards of guest experience.

• Oversee Front Office, Housekeeping, Maintenance, Food and Beverage, and other hotel departments.

• Ensure proper staffing, employee training, performance management, and compliance with labor regulations.

• Monitor room cleanliness, maintenance, safety, security, and overall property condition.

• Collaborate with revenue management and sales teams to maximize occupancy, profitability, and market performance.

• Maintain effective communication with ownership, Hilton representatives, employees, and business partners.

• Review operational reports, identify areas for improvement, and implement corrective actions to achieve hotel objectives.

About Us

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible for compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Additional Information

• Job Identification: 227475
• Job Category: Administration
• Posting Date: 2026-10-15
• Job Schedule: Full time
• Salary: $120,000 - $135,000
• Property Name: SERENA Hotel Aventura