Client Growth & Success Principal Manager- Enterprise Accounts

About the job

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Client Growth & Success Principal Manager – Enterprise Accounts based in the United States.

This role offers the opportunity to build strategic partnerships with large enterprise clients and drive measurable business and customer outcomes. You will serve as a trusted advisor to executive, HR, benefits, clinical, and operational stakeholders across complex organizations. Your focus will be on maximizing program adoption, improving member engagement, and demonstrating the value of innovative healthcare solutions. Through data-driven insights and consultative guidance, you will help clients achieve their goals while strengthening long-term partnerships. You will lead client retention and renewal strategies, identify opportunities for account expansion, and proactively address risks. Working across clinical, product, implementation, analytics, and marketing teams, you will align stakeholders around shared priorities. This remote opportunity is ideal for a strategic, customer-focused leader passionate about healthcare innovation, collaboration, and measurable impact.

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Accountabilities

• Build and maintain trusted strategic relationships with executive, HR, benefits, clinical, and operational stakeholders at large enterprise accounts, aligning partnership goals with organizational priorities and key performance indicators.

• Navigate complex enterprise structures and reconcile competing stakeholder priorities to maintain alignment, build consensus, and support long-term client success.

• Develop in-depth knowledge of healthcare programs, clinical operations, implementation processes, and growth marketing strategies to provide tailored, high-value consulting.

• Deliver data-driven recommendations that improve program adoption, member engagement, clinical outcomes, client satisfaction, and overall return on investment.

• Prepare and present executive business reviews, ROI analyses, performance updates, and strategic recommendations aligned with each client's goals.

• Monitor account health, identify risks to engagement, retention, and renewals, and develop proactive mitigation plans.

• Maintain momentum across lengthy, multi-stakeholder decision-making processes by anticipating client needs, recommending next steps, and driving timely decisions while protecting relationships.

• Design and execute strategies to increase program adoption, stakeholder participation, and member engagement, using performance data to identify opportunities for continuous improvement.

• Own the full client renewal lifecycle for assigned accounts, strengthening retention and securing long-term partnerships.

• Identify and pursue upsell and account expansion opportunities by connecting available solutions to evolving client priorities.

• Partner with Marketing to develop client success stories, case studies, testimonials, and reference opportunities that demonstrate measurable impact.

• Support client events, webinars, and engagement initiatives that strengthen relationships and communicate program value.

• Coordinate cross-functional efforts across Implementation, Clinical, Product, Analytics, Marketing, and Business Development to deliver a consistent client experience.

• Collaborate with client stakeholders to identify workflow improvements, operational efficiencies, and opportunities for strategic growth.

• Work with Member Marketing to develop promotional strategies and engagement resources that increase participation and improve program outcomes.

• Demonstrate ownership, urgency, accountability, and influence without direct authority to resolve challenges and achieve client and business objectives.

Requirements:

• At least 8 years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare.

• Experience supporting large, complex enterprise organizations is strongly preferred.

• Proven success building strategic client partnerships that drive adoption, retention, revenue growth, and long-term business value.

• Experience navigating matrixed enterprise organizations and managing relationships with multiple executive, clinical, operational, and technical stakeholders.

• Strong understanding of employee benefits design, healthcare delivery models, clinical operations, population health, and value-based care principles.

• Exceptional relationship-building, communication, presentation, negotiation, and executive influencing skills.

• Strong analytical and strategic problem-solving abilities, with the capacity to translate performance data into practical recommendations.

• Demonstrated ability to influence without direct authority and lead cross-functional initiatives involving diverse teams and stakeholders.

• Excellent organization, attention to detail, follow-through, and accountability when managing multiple accounts and priorities.

• Ability to navigate ambiguity, adapt to changing business needs, and operate effectively in a fast-paced, evolving environment.

• A collaborative, customer-focused mindset and a strong commitment to delivering measurable client and member outcomes.

• Experience scaling programs across large, geographically distributed populations during periods of growth or expansion is preferred.

• Willingness and ability to travel as needed.

• Must be based in the United States and authorized to work for any U.S. employer. Employment visa sponsorship or transfer of sponsorship is not available.

Benefits:

• Annual base salary: $150,000–$175,000 USD.

• Bonus-eligible compensation.

• Opportunity for equity participation.

• Remote work and flexibility within a global team environment.

• Unlimited vacation, subject to manager approval.

• 16 weeks of fully paid parental leave for birthing parents and 8 weeks for non-birthing parents.

• Employer-sponsored medical, dental, and vision coverage at 100% for employees and 80% for eligible family coverage.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

• 401(k) retirement savings plan.

• Opportunity to contribute to innovative healthcare technology and programs focused on improving metabolic health and member well-being.

\nHow Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether?

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