Assistant Executive Housekeeping Manager

About the job

Position Summary

The Assistant Executive Housekeeper plays a key leadership role in supporting the overall operation of the Housekeeping Department, ensuring the highest standards of cleanliness, presentation, safety, and service throughout the hotel. This position assists in overseeing housekeeping operations for guestrooms, public areas, laundry, and overnight cleaning functions while fostering a culture of excellence among team members.

Reporting directly to the Executive Housekeeper, the Assistant Executive Housekeeper is responsible for driving departmental standards, supporting colleague engagement and development, maintaining Hyatt brand expectations, and delivering an exceptional guest experience consistent with the Thompson's service standards.

The Hotels​

When you stay at a Thompson Hotel, you are welcome as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant + bar concepts, an expansive pool deck, and private cabanas, and over 10,000 square feet of flexible and traditional event space. ​

The 193-king room tommie Austin is built for the spirited adventurer. Guest will be encouraged to explore Austin’s unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service. ​

The Benefits & Perks​

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan, or Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid time off including vacation, holidays, and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, well-being & educational assistance, and many more!

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Key Responsibilities

• Assist in the daily oversight of all housekeeping operations, including guestrooms, public spaces, laundry, and overnight cleaning teams.
• Ensure all guest rooms and public areas consistently meet Hyatt brand standards and luxury hospitality expectations.
• Support inventory management, purchasing, and maintenance of housekeeping and laundry supplies, equipment, and par levels.
• Monitor and ensure compliance with all safety, sanitation, and security policies and procedures.
• Assist with recruiting, training, coaching, scheduling, and performance management of housekeeping colleagues.
• Conduct inspections of guestrooms and public spaces to ensure quality assurance standards are consistently achieved.
• Collaborate closely with Front Office, Engineering, Rooms Operations, and other hotel departments to ensure seamless guest experiences.
• Support the execution of VIP arrivals, turndown service, special requests, and accommodations for dignitaries and high-profile guests.
• Promote a positive and inclusive work environment that drives colleague engagement, accountability, and professional growth.
• Address guest concerns promptly and professionally, ensuring timely resolution and guest satisfaction.
• Support departmental productivity goals and expense management while maintaining exceptional service standards.
• The ideal candidate will demonstrate:
• High energy and a hands-on leadership style.
• Strong problem-solving and decision-making abilities.
• A commitment to service excellence and continuous improvement.
• Professional presence and polished communication skills.
• The ability to build strong relationships across departments.
• A passion for luxury hospitality and creating memorable guest experiences.

Why Join The Hyatt / the Thompson?

• Career growth and advancement opportunities within Hyatt
• Medical, Dental, Vision, and Prescription coverage for eligible full-time colleagues after 30 days
• Discounted downtown Austin parking options
• Reduced-rate public transportation passes
• Complimentary and discounted Hyatt hotel stays worldwide
• Free Hyatt room nights after 90 days of service
• Family bonding leave and adoption assistance
• Flexible scheduling opportunities
• 401(k) with company match
• Employee Stock Purchase Plan
• Exclusive discounts with retailers and service providers, including Apple, AT&T, Verizon, Headspace, and more

"All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status."

Qualifications

• Minimum of 2 years of leadership experience in hotel housekeeping or rooms operations, preferably within an upscale or luxury hotel environment.

• Demonstrated success leading teams in a fast-paced hospitality setting.

• Strong knowledge of housekeeping operations, inventory management, cleaning procedures, and laundry operations.

• Exceptional organizational, administrative, and time management skills.

• Excellent verbal and written communication skills with the ability to effectively engage diverse guests and colleagues.

• Proven ability to lead, motivate, coach, and develop team members.

• Strong attention to detail and commitment to quality.

• Hospitality or Hotel Management degree preferred.

• Proficiency in Microsoft Office, including Word and Excel.

• Bilingual Spanish language skills are preferred.

• Availability to work a flexible schedule, including evenings, weekends, and holidays.

• Passion for delivering outstanding guest service with a genuine desire to exceed expectations.