Director Guest Services

About the job

Here’s why you will love it here:

Responsibilities

Hilton Grand Vacations at Paradise is seeking a Director of Guest Services to join the team. This outstanding 419-units resort is located conveniently off the Strip and is beloved by both our Owners and Guests for its peaceful atmosphere away from the bustle of the city. For almost 25 years, we have provided a welcoming and comfortable home away from home for our Owners, Guests, and Team Members.

Here’s why you will love it here:

• Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Benefit from a company culture that values work-life balance and family-friend
• Comprehensive 401(k) program with company match contributions to help secure your financial future.
• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
• Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.

As the Director of Guest Services, your role is crucial for driving the success of our resort. You will be a hands-on leader responsible for completing your duties in alignment with our service culture. To ensure that our operations are conducted efficiently and effectively, it is essential that you possess the necessary expertise and professionalism. By doing so, you will help us maintain our position as a customer-focused organization and contribute to our continued growth.

Key Responsibilities:

• Oversee the day-to-day operations of the Guest Services department, ensuring the highest level of service and guest satisfaction.
• Develop and implement strategies to improve the guest experience and go above and beyond.
• Lead and inspire a team of dedicated professionals, fostering a collaborative and inclusive work environment.
• Build and maintain strong relationships with important individuals to ensure smooth coordination of guest services.
• Continuously assess and enhance operational efficiencies to enhance guest satisfaction and departmental performance.
• Develop and manage departmental budgets, ensuring financial targets are met.
• Stay informed about current industry trends and successful strategies to foster innovation and maintain a competitive edge.
• Monitors payroll hours and reports.
• Attends management meetings and conducts departmental meetings.
• Represent resort on the Front Office Cluster meetings as well as the global calls set by HGV.
• Assists with owner and guest activities and recreation as required by management.
• May be required to do other duties and special projects as assigned by the Asst. General Manager and/ or Resort General manager.

Qualifications

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma
• Minimum 5 years of Managerial experience
• Minimum of seven years of direct front desk or front office operations experience in a hospitality environment. With 4 years proven experience in a supervisory role within the department.
• Prior cash handling and computer experience required.
• Previous experience in a high volume hotel setting
• Previous experience in a large property
• First Aid/ AED and CPR certification
• Tam Card/ Alcohol awareness training or acquire after hire.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor's Degree
• Timeshare industry experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications

Qualifications

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma
• Minimum 5 years of Managerial experience
• Minimum of seven years of direct front desk or front office operations experience in a hospitality environment. With 4 years proven experience in a supervisory role within the department.
• Prior cash handling and computer experience required.
• Previous experience in a high volume hotel setting
• Previous experience in a large property
• First Aid/ AED and CPR certification
• Tam Card/ Alcohol awareness training or acquire after hire.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor's Degree
• Timeshare industry experience

About Us

What makes Hilton Grand Vacations unique?

****There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together.

Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.

Be the heart of exceptional guest experiences by joining our resort operations teams. In each of our roles, from administration to recreation, you’ll be making people’s day every day. Whether you’re creating a beautiful atmosphere at our properties and resorts, or delivering a warm and friendly spirit that ensures each interaction with our Club Members and guests is a special one—your role on our resort operations Team will be essential in making lifetime memories for our guests.

Additional Information

• Job Identification: 26625
• Job Category: Operations
• Posting Date: 2026-10-27
• Job Schedule: Full time
• Area of Talent: Resort Operations
• Salary Range: 0
• HR Division: HOA and Resorts