Assistant Front Office Manager

About the job

Additional Information: This hotel is owned and operated by an independent franchisee, Aimbridge Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Join Our Team as a Front Desk Manager OEM!

At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager OEM, you’ll be leading the charge. You’ll keep the front office running like a well-oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go-to for smooth check-ins, smart problem-solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

KEY SKILLS/RESPONSIBILITIES

Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.

Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.

Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.

Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.

EDUCATION & EXPERIENCE

2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.

5+ years of progressive experience in a hotel or related field with supervisory experience

Proficient in Windows operating systems, spreadsheets, and word processing.

Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.

Valid driver's license from the applicable state.

Biweekly pay. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan

This company is an equal opportunity employer.

frnch1

Additional Information

• Job Identification: 26142058
• Job Category: Rooms & Guest Services Operations
• Posting Date: 2026-10-29
• Apply Before: 2026-12-14
• Job Schedule: Full time
• Locations: 25 S Queen St, Lancaster, PA, 17603, US ()
• Pay Range (US/Canada/EMEA): $52,000 - $56,000
• Bonus Eligible?: N
• Stock Package?: N