Banquet Service Manager

About the job

Since opening its doors in 1886, The Driskill has stood as one of Texas’ most iconic and distinguished hotels. For more than a century, it has been woven into the history, culture, and character of Austin. As a flagship property within The Unbound Collection by Hyatt, The Driskill continues its legacy of timeless elegance following extensive restorations of its guestrooms and event spaces. Committed to authentic hospitality, Forbes-level service, and exceptional guest experiences, The Driskill remains a celebrated destination where historic grandeur meets modern luxury.

The Banquet Service Manager is an entry level manager that reports to the Banquet Manager and plays a key role in the planning, coordination, and execution of restaurant style banquet service and special events throughout the hotel. This leader oversees event set-up, service execution, and the maintenance of banquet facilities and equipment while ensuring the highest standards of luxury hospitality.

In partnership with Culinary, Event Planning, Event Sales, and Operations teams, the Banquet Service Manager helps deliver seamless event experiences, exceptional guest satisfaction, operational excellence, and achievement of departmental financial goals. The ideal candidate is highly detail-oriented, service-driven, and passionate about creating memorable experiences for guests and clients.

Responsibilities include, but are not limited to:

• Support the Banquet Manager in the planning, coordination, and execution of weddings, social events, corporate meetings, galas, and other hotel functions, ensuring exceptional guest experiences and flawless event delivery.

• Champion a restaurant-style service approach by providing hands-on training and coaching focused on guest engagement, food and beverage knowledge, anticipating guest needs, service techniques, and attention to detail.

• Assist with departmental operations, including scheduling, payroll processing, staffing coordination, inventory management, cost control, and event floor supervision.

• Review Event Orders (EOs) and collaborate with Sales, Events, Culinary, and Operations teams to ensure clear communication, proper staffing levels, and successful event execution.

• Lead, coach, and develop banquet colleagues, including captains, servers, set-up attendants, and beverage staff, fostering a positive, engaged, and high-performing team culture.

• Oversee the set-up and execution of banquet events, ensuring meeting spaces, food and beverage presentation, service delivery, and event timelines align with Hyatt and luxury hospitality standards.

• Conduct ongoing training, performance feedback, and skill development to build team confidence, reinforce service standards, and support continuous improvement.

• Monitor guest satisfaction and Meeting Planner Survey results, proactively addressing opportunities to enhance the overall event experience.

• Respond to guest concerns promptly and professionally, utilizing effective service recovery techniques to exceed expectations.

• Maintain banquet equipment, supplies, storage areas, and function spaces in a clean, organized, and event-ready condition.

• Conduct regular inspections to ensure compliance with Hyatt brand standards, health and safety regulations, sanitation requirements, and responsible alcohol service practices.

• Track training completion and team development progress, recognizing excellence and recommending follow-up coaching to support individual and team growth.

• Support departmental financial objectives through effective labor management, inventory controls, and expense oversight.

• Full-time management positions require flexibility to work varied schedules, including evenings, weekends, and holidays.

• Previous experience as a service manager at a free-standing restaurant preferred.

• Previous hotel banquet experience with a strong understanding of banquet and event operations preferred.

• Prior supervisory or leadership experience in banquet, food and beverage, or event operations preferred.

• Refined written, verbal, and interpersonal communication skills.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Demonstrated commitment to delivering exceptional guest service and exceeding expectations.

• Ability to stand for extended periods and walk moderate distances throughout a shift.

• Ability to lift, push, and pull up to 50 pounds.

• Proficiency in basic computer applications and hospitality systems.

• Current TABC Certification or the ability to obtain certification upon hire.

• Bilingual Spanish-speaking skills are a plus.

• Luxury hotel or resort experience preferred.