Guest Reception Representative

About the job

As a Guest Reception Representative at The Marquee by Hilton Grand Vacations in New Orleans, you will be the first point of contact for our owners and guests, creating a warm, welcoming, and memorable arrival experience. Your role is essential in delivering exceptional hospitality and ensuring every guest enjoys a seamless stay in the heart of one of the nation's most vibrant and culturally rich destinations. You will work alongside a dynamic team dedicated to providing outstanding service and creating unforgettable vacation experiences.

Essential Responsibilities:

• Greet and welcome guests, providing a friendly, professional, and efficient check-in and check-out experience.
• Respond to guest inquiries and provide accurate information regarding resort amenities, services, local attractions, dining, entertainment, and cultural events throughout New Orleans.
• Process reservations, owner and guest requests, payments, and account transactions accurately and efficiently.
• Promptly address guest concerns and service requests, ensuring timely resolution and a high level of guest satisfaction.
• Maintain a clean, organized, and professional front desk and lobby environment.
• Partner with resort departments to coordinate guest services, special accommodations, and unique vacation experiences.
• Handle guest feedback professionally and communicate opportunities for service improvement.
• Stay informed on Hilton Grand Vacations promotions, membership opportunities, and resort offerings.
• Assist with administrative tasks, reporting, record maintenance, and other front office functions as needed.
• Uphold Hilton Grand Vacations brand standards while delivering exceptional hospitality and personalized service.

Why Team Members Love Working Here:

• Competitive hourly pay and incentive opportunities
• Comprehensive health and wellness benefits
• Travel and hotel discounts through Hilton programs
• Paid Time Off and paid holidays
• Career growth and advancement opportunities within Hilton Grand Vacations
• A collaborative and inclusive work environment

Equal Employment Opportunity Statement

Hilton Grand Vacations is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all Team Members are valued and respected. Hilton Grand Vacations provides equal employment opportunities to all applicants and Team Members without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law. Hilton Grand Vacations is dedicated to fostering an environment of mutual respect, integrity, and opportunity for all.

Additional Information

• Job Identification: 27032
• Job Category: Sales & Marketing
• Posting Date: 2026-11-04
• Job Schedule: Full time
• Area of Talent: Sales
• HR Division: Sales and Marketing