Overnight Front Office Supervisor - Hilton Vancouver Washington

About the job

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

The Hilton Vancouver Washington is looking for an Overnight Front Office Supervisor.

Located in the heart of Vancouver, Washington, this property offers convenient access to Portland International Airport. With 226 rooms, the hotel is just a short walk from the stunning waterfront and vibrant local attractions, including the Vancouver Farmers Market—right across the street!  Our Team Members love being a part of our award-winning culture. We provide a welcoming work atmosphere, comprehensive health benefits, opportunities for professional development, and the Go Hilton travel discount program.  In addition, we offer free meals during shifts and free parking onsite.

The ideal candidate will have a minimum of two (2) years hotel front desk experience with prior night audit experience.

Shift Pattern: Overnight shifts, weekends and holidays are required.  Other shifts as needed and during initial onboarding/training

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most

• DailyPay – Access to pay when you need it

• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

• Financial security for your future – Our retirement plans make it easier to save for what’s next

• Debt-free education – Eligible Team Members will have access to a variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications

• Shift meals – complimentary meal in the Team Member Café while on shift

• Parking – complimentary parking while on shift

• Employee referral program – refer someone for employment and receive $400 after they complete 60 days of employment

Available benefits may vary depending upon property-specific terms and conditions*

Position-Specific Compensation

**- Hilton Honors Incentive Program – receive $1.00 per Hilton Honors enrollment

• Sell-Out Incentive Program – a sellout is constituted as the hotel occupying 222 of 226 guest rooms. Team Members are paid an equal percentage of the previous night’s NET ADR split between the number of Team Members working the date of the sellout.

• Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue. Upsell revenue includes: room type upgrades, late check out fees, and early departure fees. Commission is calculated as follows:

• $0-$499 earns 10% payout

• $500-999 earns 12.5% payout

• $1,000-$1499 earns 15% payout

• $1500-$1999 earns 17.5% payout

• $2000+ earns 20% payout

Responsibilities

Here's what you'll do during a typical day:

-** Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery - Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback - Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues - Manage lobby flow: **Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Qualifications**

What It Takes to Make the Stay

**At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of** Hospitality**. Acting with** Integrity and always doing the right thing. Inspiring others through Leadership**. A belief that** Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now**, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us**

Join an Award-Winning Workplace Culture

**At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Additional Information

-** Job Identification: 229902 - Job Category: Guest Services, Operations, and Front Office - Posting Date: 2026-11-06 - Job Schedule: Full time - Salary: $22.41 - Equal Opportunity Employer: **EOE, including disability/vets