Retail Sales Associate

About the job

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you!

What you will have an opportunity to do:

Position Summary

The Retail Associate welcomes guests to the resort’s retail shops, helps them find merchandise that fits their needs, and processes purchases accurately. The associate keeps the sales floor organized and well stocked and takes ownership of guest requests, from locating a particular size to finding a gift within a guest’s budget.

Essential Duties and Responsibilities

• Greet guests promptly, offer assistance, and give them space to browse. Ask questions to understand what they are looking for and recommend items that suit their preferences, occasion, or budget.
• Explain product features, sizing, pricing, and care instructions. Check available stock when an item is missing from the sales floor and offer alternatives when the requested item is unavailable.
• Use the point-of-sale system to process purchases, returns, and exchanges according to resort procedures. Verify guest information before posting authorized room charges. Confirm prices and discounts, provide receipts, and package purchases with care.
• Receive, count, tag, and replenish merchandise. Check deliveries against inventory records and report discrepancies or damaged items to the retail leader.
• Keep displays tidy, prices visible, and aisles clear. Refold and rehang merchandise throughout the shift, maintain fitting rooms where applicable, and prepare promotional displays as directed.
• Listen to guest concerns, explain available options, and involve a retail leader when a request requires approval. Follow up with the guest when checking stock or resolving a pricing question.
• Complete assigned opening and closing duties, including preparing the register, balancing the cash drawer, and securing merchandise. Follow cash-handling and loss-prevention procedures and protect guest payment information.

Knowledge, Skills, and Abilities

• Clear communication and attentive listening skills to assist guests in person and by phone.
• Basic math skills to verify prices, apply authorized discounts, count change, and reconcile transactions.
• Ability to learn the merchandise assortment and use point-of-sale and inventory systems accurately.
• Attention to detail when handling payments, checking stock, and arranging displays.
• Ability to prioritize guests during busy periods and coordinate with coworkers to keep the register and sales floor covered.

Preferred Experience

Previous experience in retail sales, cashiering, or guest service is preferred. Experience in a resort gift shop, boutique, or specialty store is desirable.

Physical Requirements and Work Environment

The Retail Associate must be able to perform the essential functions of the position with or without reasonable accommodation. Duties may involve standing and walking for extended periods, bending and reaching to stock shelves, and lifting or carrying merchandise and supplies between the stockroom and sales floor. Schedules may include evenings, weekends, and holidays based on resort operations.

What are we looking for?

Compensation:

$17.00 -

$17.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.