VIP National Trainer

About the job

The VIP/Sampler Trainer is responsible for developing, coordinating, and managing operational processes, administrative activities, and training support that strengthen program execution and sales performance. Partnering closely with senior managers, this role takes ownership of reporting, performance tracking, incentive administration, contract issue follow-up, and program communications, enabling leaders to dedicate greater focus to coaching and driving results. This versatile position applies strong organizational skills and sales knowledge to improve processes, identify performance opportunities, and support onboarding and ongoing sales training as needed. Success requires initiative, adaptability, attention to detail, and the ability to manage multiple priorities in a dynamic sales environment.

Why do Team Members Like Working for us?

• GO Hilton discounted hotel rates worldwide as low as $40 per night
• Medical, Dental, and Vision benefits including 401K starting on Day 1
• Generous Vacation Time Off Program
• Paid Sick Time
• Employee stock purchase program – purchase shares at a discounted rate
• Tuition reimbursement programs
• Recognition Programs and Rewards
• Internal Growth and Career Pathing
• And much more!

Responsibilities

As a VIP National Trainer, you will:

• Organize and assist with facilitating new Sales Executives onboarding and advanced sales training sessions.
• Evaluate training effectiveness through KPI analysis, observation, and participant feedback.
• Monitor post-training performance metrics including VPG, closing percentage, tours, and penetration rates to identify opportunities for coaching and curriculum enhancements.
• Develop action plans with field leadership to address identified performance gaps.
• Contribute to continuous improvement of VIP sales training materials and processes.
• Create and track new hire and ongoing incentive and reward programs adhering to budget
• Manage and follow up on contract open issues for quick resolve
• Create and manage subscription and ad hock reporting identifying trends and gaps in sales efficiencies
• Maintain performance success tracking and reporting, monitoring sales executives KPI’s
• Build power point presentations around programs quarterly rally, town halls and other leadership needs
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Embody Hilton Grand Vacations’ values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
• Other tasks as assigned.

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Experience in timeshare sales, marketing, or customer care training.
• 3-5 years of related experience
• Exceptional facilitation and presentation skills.
• Strong communication and interpersonal skills.
• Ability to coach and inspire experienced sales professionals.
• Deep knowledge of vacation ownership products and sales practices.
• Expertise in consultative selling and closing strategies.
• Resourceful problem-solving and adaptability in dynamic sales environments.
• Proficiency in Microsoft 365 applications, including PowerPoint, Excel, Word, Outlook, and Teams.
• Ability to create polished PowerPoint presentations that clearly communicate program updates, sales performance, and training information.
• Intermediate Excel skills, including formulas, sorting and filtering data, tables, charts, and PivotTables to support reporting and performance tracking.
• Ability to create and maintain professional documents, organize shared files, and use digital tools to streamline administrative processes.
• Ability to learn new systems and adapt to evolving technology and business needs.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 3+ years of managerial experience

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

What makes Hilton Grand Vacations unique?

****There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together.

Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.

Additional Information

• Job Identification: 27103
• Job Category: Sales & Marketing
• Posting Date: 2026-11-06
• Job Schedule: Full time
• Area of Talent: Sales
• HR Division: Sales and Marketing