Assistant Director of Operations - Food and Beverage

About the job

We believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing meaningful experiences and efficient service.  As Assistant Director of Operations - Food and Beverage, you will have a critical role in shaping our culture and supporting all areas of our F&B operation.  Grand Hyatt Washington is a 902-room Hyatt-managed hotel offering 42,000 square feet of newly renovated meeting space.  This person is responsible for the oversight and support of Banquet Operations, restaurants Oribu and Cabinet, the Grand Club lounge, and any other Food and Beverage related items.

The salary range for this position is $93,000 to $106,000 (commensurate with experience).

Duties include but are not limited to:

• Responsible for short- and long-term planning and the management of the Food and Beverage operations in the front and back of the house
• Develop and recommend the budget, marketing plans, and objectives, and manages within those approved plans
• Implement and maintain F&B sales/marketing programs
• Direct and oversee development of colleagues
• Hire, train, empower, coach, and conduct performance and salary reviews
• Analyze financial metrics such as cost per cover and hours per cover, striving to operate within the budgeted guidelines
• Direct the implementation of payroll, reports, forecasts, inventory, and budget for food and beverage operations
• Be the ambassador to the rest of the hotel for food and beverage operations, working hand-in-hand and coordinating with other departments to ensure efficient guest service
• Resolve guest concerns as appropriate to maintain a high level of satisfaction and quality
• Implement procedures to increase guest and colleague satisfaction
• Exercise quality control for both food and beverage
• Maintain Hyatt standards of service and ensure their implementation
• Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards

Benefits available with this position include:

• Medical / Dental / Vision Insurance
• 401k
• Retirement Savings Plan (RSP)
• Basic Life Insurance
• Paid vacation, sick days, holidays, and new child leave
• Paid family bonding time and adoption assistance

Additional perks include:

• Free room nights after 90 days, discounted and friends & family room rates immediately
• Tuition reimbursement
• Free meal during the workday
• Employee Stock Purchase Plan
• Discounts at various retailers
• Growth potential locally and throughout the country
• Financial assistance for relocation if applicable

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Progressive Food and Beverage experience (preferably with hotels)
• Previous Assistant Director experience welcome but not required
• Service oriented style with professional presentations skills
• Proven leadership skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
• Clear and concise written and verbal communication skills
• Must be proficient in Microsoft Word and Excel, with the ability to learn new systems
• Must have excellent organizational, interpersonal, and administrative skills
• Experience implementing new F&B concepts