Renewal Support Specialist

About the job

Job Summary

NetApp is looking for talented and enthusiastic professionals who are passionate about delivering an exceptional customer and partner experience while supporting business growth. We recognize talent and provide opportunities for continuous learning, professional development, and career progression.

We are seeking a motivated and detail-oriented Renewal Quoting Specialist to join our Renewals and Inside Sales Support team in Research Triangle Park (RTP), North Carolina.

In this role, you will support customer retention, revenue growth, and sales productivity by managing renewal quotations and providing sales and operational support throughout the deal lifecycle. You will work closely with Renewal Specialists and internal stakeholders to help move opportunities from identification through quote creation and order readiness. This role requires a combination of commercial awareness, analytical skills, attention to detail, and customer focus. You will apply knowledge of pricing, configurations, support contracts, and commercial processes to develop accurate and competitive proposals, resolve quoting and data-related issues, and help sales teams successfully progress opportunities.

Job Requirements

• Prepare accurate, timely, and competitive renewal and sales quotations for customers and partners.
• Collaborate closely with Renewal Specialists to support deal progression, customer retention, and revenue goals.
• Analyze pricing, discount structures, and commercial terms to create competitive offers aligned with business policies and objectives.
• Review and validate product configurations, support contracts, entitlement information, and other quote inputs for accuracy and completeness.
• Provide comprehensive deal support, including opportunity identification, quote creation and revision, approval coordination, and order readiness.
• Coordinate with Pricing, Operations, Finance, Product Business Units, and other internal teams to resolve deal-related issues and improve quote turnaround time.
• Offer reporting and operational support for USPS and North America Renewal Sales teams, assisting with data issues and adapting to evolving business needs.
• Support evolving Renewal Sales data, reporting, and quoting requirements as business needs change.
• Maintain accurate and complete information across relevant sales and quoting systems, adhering to established approval and business processes.
• Deliver a high-quality customer and partner experience through proactive communication, timely follow-up, and effective inquiry resolution.
• Manage multiple quotes and sales-support requests simultaneously, prioritizing work based on customer needs, deadlines, and business impact.
• Provide quarter-end support to maintain business continuity, address booking blockers, and facilitate timely deal completion.
• Identify opportunities to enhance quoting and sales-support processes and contribute to operational efficiency initiatives.
• Develop knowledge of NetApp products, support offerings, commercial programs, sales processes, and partner engagement models to continuously improve sales support quality.

Qualifications

• 1–3 years' experience in renewals, quote management, inside sales, sales operations, or related fields
• Experience supporting customer-facing sales teams, channel partners, or distributors preferred
• Knowledge of pricing, quotation, discounting, and commercial deal structures
• Ability to analyze product configurations, pricing, contracts, and business needs
• Strong analytical and problem-solving skills to resolve discrepancies
• Effective interpersonal and collaboration skills across sales and teams
• Proficient in Microsoft Office, especially Excel and Outlook
• Excellent written and verbal communication skills
• Strong organizational and time-management skills to handle priorities
• High attention to detail and commitment to data accuracy
• Ability to work in a fast-paced, deadline-driven sales environment
• Professional, accountable, and customer-focused work approach
• Willingness to learn new sales tools, quoting systems, products, and processes
• Bachelor’s degree preferred
• Hybrid model combining office and remote work
• Available onsite during quarter-end to support critical deadlines
• Focus on customer and partner experience, operational excellence, and sales enablement

Compensation: The target salary range for this position is 56,950 - 84,700 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.

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