FRONT DESK CLERK

About the job

WE LOVE OUR WORK.

General Accountabilities:

• Checks in and checks out guests while providing the highest level of professional and courteous customer service possible at all times.

• Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment.

• Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping.

• Handles guest problems or complaints in a courteous and professional manner.

• Maintains knowledge of hotel, casino, outlet, and community events.

• Answers, records, and processes all guest calls, messages, requests, questions, and concerns.

• Contact appropriate individuals or departments as necessary to resolve customer’s requests.

• Reviews memos and documents pertinent information.

• Recruit's assistance of hotel manager in unique situations.

BRING US YOUR BEST.

Qualifications:

• Previous experience in hotel front desk or office setting preferred; minimum one (1) year of experience in a customer service position required.

• Computer literate with capability in Microsoft office

• Strong decision making and problem-solving skills.

• Meticulous attention to detail.

• Excels both independently and as a member of a team.