NIGHT AUDITOR

About the job

WE LOVE OUR WORK.

• Adheres to all departmental and property policies and procedures regarding guest service standards.

• Responsible for Front Desk operations overnight, including overseeing Front Desk Agents, Telecommunications, and Bell staff in the performance of their duties.

• Provides direction and support for all team members in order to achieve departmental goals and objectives.

• Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards.

• Oversees customer check-in/check-out.

• Conducts all cash handling in accordance with established policy and monitors variances daily.

• Monitors telephone communication via call monitoring system.

• Authorized to verify pre-approved room comping levels and authorized to correct information as necessary.

• Processes discrepancy reports, rate variations, and credit reports.

• Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy.

• Coordinates VIP arrivals and ensures all arrangements have been confirmed prior to arrival.

• Ensures all eligible card holders are pre-registered, and room is checked prior to arrival.

• Monitors volume to ensure fast, friendly, and efficient service.

• Ensures that guest problems/complaints are managed in an effective, courteous manner.

• Performs the night audit for date roll.

• Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information.

• Performs duties of Front Desk Agents and other Front Desk and Services team members as needed.

• Performs all other related and compatible duties as assigned.

• Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent required; college degree preferred.

• Two (2) years of experience in hospitality industry in a supervisory capacity required.

• Knowledge of casino/hotel industry strongly preferred.

• Must have excellent customer service and interpersonal skills.

• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).

• Ability to maintain a high level of confidentiality and professionalism.

• Must have excellent written and verbal communication skills; must be fluent and literate in English.

• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

• Must have strong organizational and time management skills.

• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

• Must be able to work a flexible schedule including overnight, weekends, holidays, and fluctuating days off.