Women's Locker Room Attendant

About the job

Job Summary

We are currently seeking a dedicated and experienced Women’s Locker Room Attendant to join our team at Island Spa & Sauna. The attendant will play a crucial role in maintaining our high standards of customer service and ensuring that every guest receives a consistent and memorable experience. Working closely with Floor Management and other departments, the ideal candidate will maintain a safe and secure environment for guests in the Women’s Locker Room and Bathhouse while maintaining exceptional customer service and creating a welcoming atmosphere for our guests.

General Accountabilities

• Ensure the safety of all guests in the locker room and bathhouse
• Greet and direct guests on policies and practices within the locker room and bathhouse
• Manage guest service appointments
• Manage and track Spa Service Technician appointments
• Test and chemically balance the tubs every two hours to comply with New Jersey Department of Health Standards
• Provide Yoni steam services and handle guest intake
• Adhere to the uniform policy and maintain a high standard of appearance, professionalism, and personal hygiene
• Develop and maintain a positive work environment with others
• Utilize Customer Relationship Management (CRM) software to address and record guest suggestions, complaints, concerns, and comments
• Be available and respond to inquiries and requests from guests pertaining to spa services n& amenities, facility accommodations, and Island Spa policies and procedures
• Coordinate with other departments through work communication platforms
• Drive sales for products and services offered by Island Spa
• Comply with quality assurance standards and expectations
• Maintain a neat, tidy, and sanitary work area according to Island Spa Health and Safety standards

Job Qualifications

• Minimum Education: High School Diploma or equivalent.
• Minimum Experience: Some previous work-related experience in customer service.

Competencies

• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
• Written Communication - Writes clearly and concisely; Edits work; Presents numerical data effectively; Able to read and interpret written information.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
• Multi-Tasking - Ability to handle multiple projects simultaneously and independently

Physical Requirements

• Must be able to stand for extended periods of time, at least two hours intervals.
• Must be able to work in a sitting position for an extended period of time; at least four hours.
• On occasion may be required to lift and carry heavy objects, push or pull heavy objects; kneel, bend or stoop, and ascend or descend ladders or stairs.
• Capable of working in a fast-paced environment and in stressful situations.
• Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.
• May require local travel to various locations on business.

Skills

• Must possess excellent written and verbal communication skills
• Must possess excellent interpersonal skills
• Must possess excellent customer service skills
• Must possess the ability to make decisions and problem solve
• Ability to use computers
• Ability to troubleshoot equipment with proper steps
• Ability to operate spa software
• Audio/visual aid (television, radio, iPad, etc. when applicable)

Please note: We are currently looking for a Part Time employee that is open/flexible to working Evenings and Weekends.