Head Housekeeper

About the job

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Head Housekeeper you’ll help the Operations Manager in supervising all aspects of housekeeping and laundry – and ensure high standards and maintained.

Key Accountabilities

People

• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.

• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

• Promote teamwork and quality service through daily communication and coordination with other department heads.

• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

Guest Experience

• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.

• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.

• Handle complaints and special requests to achieve complete guest satisfaction.

• Comply with special needs and requests of the guests, VIPs and repeat visitors.

Financial

• Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.

• Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).

Responsible Business

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).

• May maintain procedures for security of lost and found items.

• Perform other duties as assigned. May also serve as manager on duty.

Accountabilities

This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees.

Key Skills & Experiences

• High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.

• Must be able to speak local language(s).

About Us

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Additional Information

• Job Identification: 169883
• Job Category: Hotel-Operations
• Posting Date: 2026-10-08
• Apply Before: 2027-01-31
• Job Schedule: Full time
• Locations: 2301 Sustainment Ave, Petersburg, VA, 23801, US ()
• Hiring Salary: USD 17.75 - 26.47