Pre-Arrival Specialist

About the job

Hourly Rate: $22.05

Hourly: $22.05

Shift: 1st Shift

Weekends and Holidays Required

Driver's License: No

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pre-Arrival Specialist at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

• *Benefit Eligibility will vary by position

Site Specific Perks

• Free on-site parking

• Complimentary soft drinks

• Discount at all on-site Food & Beverage outlets

• Work shoe credit through Shoes for Crews twice a year

• Hats, sunscreen, t-shirts, and company branded lightweight jackets are provided for outdoor roles, as needed

• SPF rated shirts

• Monthly team building department event (lunch, breakfast, etc.)

• Quarterly celebrations, holiday lunches, Associate of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week

• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

• Annual participation in community service events

• Paid on-the-job training

As a Pre-Arrival Specialist, a typical day will include:

• Creates, Maintains, and updates the pre-arrival templates and Owner communications.

• Coordinates with other departments to conduct routine maintenance.

• Replies to all Vacation Planning emails/calls within the specified time frame.

• Corresponds with guests regarding villa location and other special requests.

• Communicates special requests to other departments and/or VIP amenities.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Pre-Arrival Specialist at MVW:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.