Welcome Ambassador Captain (Bell Captain) Full-Time

About the job

How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being? Imagine an environment where balance, mindfulness, and care aren’t just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you’ll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally.

Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job — it’s a chance to align your career with a life in balance.

If you’re seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as our Welcome Ambassador Captain (Bell Captain) Full-time:

Welcome Ambassador Captain (Bell Captain) is a liaison and a guest advocate from the moment the guest arrives until the time they depart. The Welcome Ambassador Team provides walking tours and golf cart tours for our guests throughout the Resort. They will also guide them to their individual room assignments following the check-in process and be an advocate for communication of hotel services and promotions. Individuals in this role do assist in all aspects of the guest arrival and departure experience including but not limited to luggage assistance, luggage delivery, valet parking, and property tours. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. You'll be the face of Miraval Austin as a member of our Front Office team.

Essential Functions:

• Coordinate and assign daily and weekly tasks to ensure a smooth, organized Bell and Valet operation.

• Ensure all guests are greeted, doors are opened, and assistance is provided upon arrival.

• Ensure colleagues promptly load and unload luggage from vehicles while upholding brand standards for guest greetings and service execution.

• Control vehicle traffic and maintain safety at the front drive during busy periods.

• Supervise and assist with valet parking services and ensure guest vehicles are secure.

• Train new colleagues on safety, Bell, Valet, and other protocols implemented at Miraval.

• Monitor, assign, and transport guest luggage to and from guest rooms while ascending and descending stairs.

• Assist and train colleagues to provide guests with property orientation tours covering facilities, amenities, and resort features as needed.

• Transport guests via golf cart as needed and delegate guest rides appropriately.

• Ensure all Bell and Valet areas are secure, organized, and maintained to established standards.

• Consistently audit and coach colleagues to ensure arriving and departing luggage is properly tagged and identified while monitoring room status throughout the day.

• Assign and assist with the delivery of mail, packages, amenities, newspapers, schedules, and guest messages as needed.

• Assign and assist with light housekeeping duties in luggage storage areas, maintain the cleanliness of golf carts, and coordinate with Housekeeping when the entryway or front drive requires attention.

• Create, implement, train, and coach colleagues on new systems and operational procedures as needed.

• Maintain company property, including golf carts, and ensure all maintenance concerns are promptly reported to the appropriate department.

• Ensure all established safety protocols regarding golf carts, vehicles, keys, guest property, and resort assets are consistently followed.

• Maintain knowledge of all resort offerings to accurately answer guest questions.

• Participate in Miraval programming as operationally feasible to enhance knowledge of resort experiences and offerings.

• Assist the Front Office department in various capacities as requested.

• Assist Security with the annual audit and maintenance of the approved driver list.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

The requirements listed below are representative of the knowledge, skills, and abilities required:

• Ability to prioritize tasks and remain organized in a fast-paced, multi-tasking environment.

• Ability to read and write clearly and legibly.

• Basic computer proficiency.

• Ability to safely operate large commercial vehicles and golf carts.

• Strong communication and interpersonal skills.

• Extensive experience in resort or hotel Bell, Valet, and Guest Service operations.

EDUCATION and/or EXPERIENCE

• High School diploma or GED equivalent. Valid TX driver’s license with a clean driving record.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or colleagues of organization.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The physical activity level is heavy, performing somewhat strenuous daily activities primarily relating to the heavy lifting of luggage and constant walking, standing, stooping, lifting, pushing and pulling. Must be able to consistently lift up to 50 pounds, regularly lift up to 75 pounds and occasionally lift over 75 pounds. Lifting or carrying items could take up to 80% of the shift.

• Must be able to stand and walk over 85% of the time on duty

• Must be able to climb, balance, stoop, kneel, and crouch.

• Must be able to consistently go up and down stairs.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job duties are in an outdoor environment with full exposure to the elements. Lifting luggage consistently and carry bags up and down stairs consistently throughout shift.

We offer excellent benefits:

• iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*

• Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*

• Discounted and Complimentary Hyatt Hotel nights*

• Medical, Prescription, Dental and Vision Insurance on 30th day of employment*

• 401K with company match*

• Generous Paid Time Off program*

• Paid Family Bonding Time and Adoption Assistance*

• Complimentary daily colleague meals

• Employee Stock Purchase Plan*

• Access to resort facilities including spa services, programs, hiking trails and fitness center

**Exact benefit package is contingent on status *

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.