Server - Full Time - DoubleTree by Hilton Boston Downtown

About the job

As a Full-Time Restaurant Server, you will play an important role in delivering exceptional food and beverage service while upholding Hilton's high standards of hospitality.

Our Restaurant Servers are responsible for providing a welcoming, attentive, and enjoyable dining experience for hotel guests and visitors. This position requires a positive attitude, strong teamwork, attention to detail, and the ability to work efficiently in a fast-paced hospitality environment.

We are looking for an enthusiastic individual who takes pride in providing outstanding guest service, building positive relationships, and contributing to the overall success of our Food & Beverage operation.

Responsibilities

• Greet and welcome guests in a warm, friendly, and professional manner.
• Provide attentive and efficient food and beverage service in accordance with Hilton service standards.
• Present menus, explain daily specials, and make recommendations regarding food and beverage selections.
• Accurately take guest orders and enter them into the point-of-sale (POS) system.
• Serve food and beverages promptly while ensuring proper presentation and order accuracy.
• Monitor guest satisfaction throughout the dining experience and promptly address requests or concerns.
• Maintain a clean, organized, and properly stocked dining area, including tables, service stations, and restaurant equipment.
• Process guest payments accurately, including cash, credit cards, and room charges.
• Assist with restaurant opening and closing duties, including setup, breakdown, and side work.
• Communicate effectively with Culinary, Food & Beverage, and other hotel departments to ensure seamless guest service.
• Follow all food safety, sanitation, responsible alcohol service, and hotel safety procedures.
• Promote a positive team environment by assisting fellow Team Members as needed.
• Perform additional duties as assigned by Food & Beverage management.

Qualifications

• Minimum of 2 years of restaurant serving experience preferred, ideally in a hotel, full-service restaurant, or similar hospitality environment.
• Strong customer service and interpersonal communication skills.
• Friendly, professional, and outgoing personality with a genuine passion for hospitality.
• Ability to multitask and remain organized in a fast-paced restaurant environment.
• Strong attention to detail and ability to anticipate guest needs.
• Ability to work independently while contributing to a team-oriented environment.
• Basic knowledge of food and beverage service, including menu presentation and proper serving techniques.
• Experience operating a restaurant POS system preferred.
• Ability to handle guest concerns professionally and effectively.
• Must be available to work a flexible full-time schedule, including weekends and holidays based on business needs.
• Ability to stand and walk for extended periods and perform the physical duties associated with restaurant service, with or without reasonable accommodation.
• Responsible alcohol service certification preferred or willingness to obtain certification as required.
• Commitment to maintaining Hilton's standards of hospitality, professionalism, and guest satisfaction.

Additional Information

• Job Identification: 227145
• Job Category: Food and Beverage
• Posting Date: 2026-10-13
• Job Schedule: Full time
• Equal Opportunity Employer: EOE, including disability/vets