Front Desk Agent Overnight

About the job

JOB OVERVIEW:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.  This position works during the overnight shift. The hourly pay rate for this position is $17.75. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and may other benefits to eligible employees.

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DUTIES AND RESPONSIBILITIES:

• Welcome guests in a friendly, prompt and professional manner.

• Register guests, issue room keys, provide information on hotel services and room location.

Answer phones in a prompt and courteous manner.

• Up-sell rooms where possible to maximize hotel revenue.

• Accurately process all cash and credit card transactions in accordance with established            procedures including but not limited to posting all charges, completing cashier and other reports,           preparing deposit, and counting/securing assigned bank.

• Complete and transmit daily accounting reports and prepare them for review by hotel management

• Issue, control and release guest safe-deposit boxes.

• Communicate any outstanding guest requests or issues to management that may require

additional monitoring or follow-up.

• Respond appropriately to guest complaints.  Make appropriate service recovery gestures in order

to ensure total guest satisfaction.

• May routinely book guest reservations for individuals and/or groups that are requested either by

phone or from within the hotel; process cancellations, revisions, and information updates on

changes.

• Promote teamwork and quality service through daily communications and coordination with

other departments.

• Perform other duties as assigned including guest room tours, concierge services, special guest     requests, etc.

Qualifications and Requirements:

High School diploma or equivalent, plus one-year front desk/guest service experience.  Some college preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

• Frequently standing up behind the desk and front office areas

• Carrying or lifting items weighing up to 50 pounds

• Handling objects, products and computer equipment

• Use a keyboard to operate various property management and reservations systems, etc.

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.

• Reading and writing abilities are utilized often.

• Basic math skills are used frequently.

• Problem solving, reasoning, motivating and training abilities are often used.

• Required to work the overnight shift

• May be required to work other shifts, weekends, and/or holidays.

Work Area:  Front Office

EOE/VET/DISABLED

About Us

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.

Additional Information

• Job Identification: 170165
• Job Category: Hotel-Operations
• Posting Date: 2026-10-14
• Apply Before: 2026-10-21
• Job Schedule: Part time
• Locations: 4964 Mp Dr, Fort Leonard Wood, MO, 65473, US
• Hiring Salary: USD 17.75 - 17.75