Manager Housekeeping & Maintenance

About the job

Amazing opportunity to join the 74, 1200 sq feet guest rooms,  The Suites at Hershey, a Hilton Vacation Club, located at the sweetest place on earth, in Hershey PA.  We encourage you to join our service-oriented team member family where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations.

Here’s why you will love it here: •    Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being. •    Take advantage of numerous learning and advancement opportunities to fuel your professional growth. •    The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. •    Benefit from a company culture that values work-life balance and family-friend •    Comprehensive 401(k) program with company match contributions to help secure your financial future. •    Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth. •    Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.

Responsibilities

The Housekeeping and Facilities Manager is responsible for ensuring the highest level of overall housekeeping, groundskeeping, and facility services throughout the resort in accordance with company policies and procedures, federal, state, and local authority guidelines.  Responsibilities include managing the day-to-day planning, organizing, directing, and the  training and developing of team members.

• Lead daily housekeeping and facilities operations, including pre-shift meetings, scheduling, room readiness, departures, arrivals, stayover services, and communication with management.
• Ensure guest rooms, public areas, grounds, pools, and spas consistently meet quality assurance (QA) standards through inspections, deep cleaning programs, and ongoing maintenance oversight.
• Manage inventories, supplies, equipment, vehicles, storage areas, and departmental resources to ensure team members have the tools needed to perform their duties effectively.
• Oversee facilities maintenance operations, including preventative maintenance programs, work order management, repairs, contractor coordination, and regulatory compliance requirements.
• Maintain accurate records and systems, including Asgard work orders, lost-and-found tracking, inventory controls, and operational reporting.
• Promote a safe and compliant work environment by adhering to company policies, CAL-OSHA regulations, licensing requirements, and all required training and compliance programs.
• Support departmental financial objectives by managing budgets, monitoring expenditures, processing invoices, and conducting required inventories in accordance with company policies.
• Drive guest satisfaction and operational excellence by meeting or exceeding survey scores, QA audit goals, and Everything in Working Order (EIWO) performance targets.
• Performs other related duties as assigned.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

Qualifications

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School diploma/GED
• A minimum of five (5) years of experience in the Housekeeping and/or Facilities field required.
• A minimum of three (3) years of supervisory experience in the Housekeeping and/or Facilities required.
• Certified Pool Operator (CPO) Certification.
• Universal Environmental Protection Agency (EPA) Certification.
• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Specifically when the amount of climbing exceeds that needed for ordinary motion
• Demonstrated proficiency in Microsoft Office (Word, Excel, Outlook), spreadsheet development, and the ability to interpret, create, and implement policies, procedures, manuals, and business strategies.
• Strong organizational, time management, and multitasking skills with the ability to effectively manage changing priorities, deadlines, interruptions, and multiple responsibilities.
• Excellent analytical, problem-solving, decision-making, and independent work capabilities, including the use of sound judgment and appropriate response to emergency situations.
• Exceptional customer service, communication, and public speaking skills with the ability to build and maintain positive working relationships across all levels of the organization.
• Adaptable, proactive, and professional team player committed to delivering outstanding service, maintaining high standards, and fostering positive interactions with team members, leadership, owners, members, and guests.

Additional Information

• Job Identification: 25985
• Job Category: Operations
• Posting Date: 2026-10-14
• Job Schedule: Full time
• Area of Talent: Resort Operations
• Salary Range: 90,000
• HR Division: HOA and Resorts