Games Supervisor-Slots- Full Time (Harrah's Ak-Chin Casino)

About the job

The Games Supervisor in Slots is responsible for monitoring and supervising the daily Slot and Keno floor operations including Bingo and Sportsbook when needed on a specific shift, ensuring that courteous, prompt and outstanding service is provided by all employees.

Responsibilities

• Responsible for interviewing, training, and selecting employees for the department

• Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed.

• Respond to and handle employee and guest concerns (grievances) in a timely and efficient manner.

• Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures.

• Responsible for planning, supervising and monitoring the work of the team members in assigned area(s).

• Directly responsible for training in all gaming areas including Slots, Keno, Bingo and Sportsbook, providing each with the knowledge and appropriate direction to perform his/her responsibilities.

• Observes, verifies and supervises all jackpot or other large payout transactions within the gaming area assigned, countersigning jackpot checks where appropriate.

• Supervises all wagering policies of the Race & Sportsbooks when needed.

• Ensure betting control guidelines are adhered to within the sports book

• Resolve bet queries within agreed levels of authority and in a timely manner.

• Oversee all significant monetary exchanges to ensure prompt and accurate execution of every transaction.

• Completes daily personnel assignments and reassigns personnel on floor based on business volume.

• Provide feedback from the slot floor to upper management to provide superior customer service.

• Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines.

• Routinely strives to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction.

• Exercises appropriate discretion in identifying situations that require management attention.

• Ability to handle & secure keys within department guidelines.

• Adheres to regulatory, departmental and company policies.

• Responsible for casino operations on an assigned shift.

• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.

• May need to write Sportsbook Tickets when needed.

• Other duties as assigned.

Qualifications

• High school diploma, G.E.D. is required.

• Must possess strong supervisory and leadership skills.

• Minimum 1-2 years’ previous experience in either Slots or Keno preferred.

• Knowledge of casino rules, regulations and procedures pertinent to Casino Operations of Slots and Keno required.

• Must be flexible and able to work all shifts as needed.

• Must project professionalism and possess excellent verbal and written communication skills.

• Exhibits sound, decision-making qualities; motivates personnel and exhibits effective supervisory skills.

• Must have knowledge of ten key and computer skills.

• Ability to handle & secure keys within department guidelines.

• Must possess strong money handling and documentation skills.

• Must have knowledge of casino rules, procedures and regulations pertaining to Slot Operations.

• Must be able to get along with co-workers and work as a team across departments and levels of management.

• Have a basic knowledge of other games and services offered at the casino.

• Must be able to read, write, speak and understand English.

• Must present a well-groomed appearance.

• Must be able to maneuver to all areas of the casino.

• Must be able to lift up to 40 pounds.

• Must be willing to assist in keeping the casino clean.

• Must be willing to approach and converse with strangers.

• Must be able to bend, reach, kneel, twist and grip items.

• Must be able to walk and be on foot for long periods of time.

• Must have sense of urgency and keep up with fast-paced business practices.

• Must be able to work calmly and professionally in stressful situations.

• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.

• Must be able to respond to visual and aural cues.

Additional Information

• Job Identification: 90826
• Job Category: Casino
• Job Schedule: Full time