Guest Service Agent

About the job

Additional Information: This hotel is owned and operated by an independent franchisee, Briad Group (The). The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Hotel Front Desk Agent / Reception

Element by Westin | Wood Ridge, NJ

*Our Hotel "Family Members" *are truly responsible for conveying the brand at every touch point, and our Front Desk / Reception Agent brings to life the brand's core values in all aspects of the operation. At the core, our Family must be:

Discerning & Intelligent

Self-Assured & Refined

Personally Engaged & Professionally Invested

Able to view Work as a Lifestyle

Innovative

Harmonious

Modern & Fun

Summary of Position

First impressions mean everything! What you do the second a guest walks through the doors, sets the expectation for the rest of their stay. As a Front Desk Reception agent, you'll have every opportunity to "make someone's stay", by making their day.

As a Front Desk / Reception Agent, you will:

Work in fast-paced environment with lots of guest interaction

Demonstrate a true desire to satisfy the needs of others

Work a variety of shifts - day, night, and mid

Keys to Success - Candidate Requirements

Customer service experience is required, preferably in a hotel or related field

Must have schedule flexibility for both AM/PM shifts, weekends and holidays

Must have a high school diploma or equivalent

An Accounting background is preferred but not required

Attention to detail and the ability to compile facts and figures

Ability to lift, pull, and push moderate weight (minimum of 20 lbs); may occasionally require lifting luggage up to 50 pounds

Ability to communicate effectively and courteously over the telephone and in person

Requires strong command of the English language to include speaking, reading and writing

In addition to general office equipment, you will regularly operate Briad systems and software

Benefits:  Advancement Opportunities - We promote from within! Medical (for Full Time Associates) 401(k) Paid Vacation Time Tuition Reimbursement Program Flexible schedules Teammate Assistance Fund Stability Competitive Wages Fun, Energetic Work Environment

About us. The Briad Group® ****is rapidly expanding to serve many hospitality needs. Our robust portfolio consists of Wendy's franchise locations, Marriott and Hilton brand hotels, unique Rooftop lounges atop our most innovative hotel locations, and an outdoor lifestyle shopping center.

Our mission. Create positive lifelong emotional connections with our teammates and our guests.

Our formula for success includes building strong leadership teams. The Briad Group® takes pride in training, developing and promoting what it considers the hospitality industry's most talented teammates.

Apply today to become a part of the Briad Hotels Family!!

We Are An Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities.

This company is an equal opportunity employer.

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Additional Information

• Job Identification: 26137006
• Job Category: Rooms & Guest Services Operations
• Posting Date: 2026-10-20
• Apply Before: 2026-12-05
• Job Schedule: Full time
• Locations: 379 State Rt 17, Wood Ridge, NJ, 07075, US ()
• Pay Range (US/Canada/EMEA): $17.00-$19.00 per hour
• Bonus Eligible?: N
• Stock Package?: N